Job Title

Service Delivery Lead_F&A

About Welspun World

Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.

At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world.

About Welspun Entity

Welcome to Welspun Transformation Services Limited (WTSL., where innovation, digital transformation, and customer-centric excellence come together. As part of the Welspun Group, we are at the forefront of automation and business services, working across industries with a focus on cutting-edge technologies such as AI, ML, and RPA. Refer privacy policy - https://welhire.ai/privacy_policy.html. Since our founding in August 2018 with 92 employees, we've grown to over 500 members across multiple locations, showcasing our commitment to operational excellence and inclusivity. At WTSL, we prioritize diversity, with 34% women in our workforce and flexible policies like maternity, paternity, and menstrual leave. Our goal is to increase female representation to 40%. We foster a family-like work environment through initiatives like Fam-Jam and wellness programs, and our Great Place to Work certification highlights our commitment to employee well-being.

Working at WTSL means being part of impactful projects for global clients, while growing professionally through extensive learning opportunities. Join us as we continue our transformational journey, where your ideas and contributions will be valued, and you can make a meaningful impact in the world of business services.

Job Purpose/ Summary

The Service Delivery Lead will be responsible for end-to-end delivery of Finance & Accounts (F&A. services across multiple locations, ensuring high-quality execution, adherence to SLAs, and strong stakeholder engagement. The role will act as the single point of accountability for service performance, governance, and continuous improvement across business units.

Job Description
The Service Delivery Lead for Finance & Accounts (F&A. will oversee the comprehensive delivery of F&A services across various locations, ensuring exceptional quality and adherence to service level agreements (SLAs.. This role demands a strategic leader who can manage service performance, governance, and drive continuous improvement across business units. The incumbent will serve as the primary point of accountability, ensuring seamless execution of processes and fostering strong stakeholder engagement. The role requires a deep understanding of accounting principles and SAP/ERP data management to ensure efficient service delivery. The Service Delivery Lead will also be responsible for building and maintaining robust relationships with internal clients and leadership teams across regions. This position demands a proactive approach to managing escalations and ensuring timely resolutions. The ideal candidate will possess a global mindset and demonstrate excellence in people management, driving a high-performance culture. Additionally, the role involves identifying opportunities for process improvement and implementing Lean Six Sigma initiatives to enhance efficiency.

Responsibility

Own and manage endtoend FA service delivery including Procure to Pay P2P Order to Cash O2C Record to Report R2R and Financial Planning Analysis FPA supportbrCoordinate with respective Centers of Excellence COE teams to ensure timely and qualitative deliveries enhancing customer satisfactionbrEnsure timely and accurate execution of processes in line with defined SLAs and KPIs driving standardization and harmonization across locationsbrMonitor service performance to ensure consistent delivery excellence and proactively manage escalations for timely resolutionbrAct as the primary interface for business stakeholders and leadership teams building strong relationships with internal clients across regionsbrDefine track and manage SLAs KPIs and operational metrics publishing dashboards and performance reports to leadershipbrLead governance forums including weekly monthly and quarterly reviews ensuring structured communication and followupsbrLead and manage crosslocation FA teams driving performance management coaching and development to build a highperformance culturebrIdentify opportunities for process improvement automation and digitization driving Lean Six Sigma initiatives and efficiency improvementsbrEnsure compliance with internal controls audit and regulatory requirements overseeing billing and ensuring timely collections

Company Name

Welspun Transformation Services Limited

Division

Shared Services

Key Interactions

Stakeholder Engagement ,Top Management,Mid Management

Relevant Work Experience

10 - 15 Years

Relevant Industry

Shared Service,Financial Industry

Education-Qualification

Bachelor,Master

Education-Specialization

Finance

Language Proficiency

ENGLISH,HINDI

Certifications

NA

Skill

Stakeholder Management,Problem solving,Decision Making,Communication,Leadership,Team Management

Competency Names

Business & Commercial acumen, Entrepreneurship, Global Mind-set, People Excellence, Process Orientation, SAP/ERP Data Management, Knowledge of Accounting Principles, Service Delivery