Location: Mumbai (On-site)

Experience: 2–5 Years

Salary: Up to ₹4.8 LPA

About The Role

We're hiring a sharp, client-focused Customer Support Executive to be the connective tissue between our customers and our internal teams — sales, production, accounts, and logistics.

This isn't a passive support role. You'll own the customer relationship end-to-end: fielding inquiries, tracking leads, coordinating orders, and driving collections — all while making every customer interaction feel seamless. If you thrive in fast-moving B2B environments and have a knack for building trust over the phone and on email, this role is for you.

Experience in jewellery manufacturing, precious metals, bullion, alloys, or industrial B2B sales is a strong advantage.

What You'll Do

Inside Sales & Customer Coordination

Manage inbound inquiries across phone, email, and WhatsApp
Coordinate meetings, product discussions, and follow-ups between customers and the sales team
Build lasting relationships through timely, proactive communication

Lead & CRM Management

Own CRM hygiene — log every interaction, update lead stages, track follow-ups
Ensure no inquiry, quotation, or sample request falls through the cracks

Order & Sales Coordination

Track orders from confirmation to delivery, coordinating across production and logistics
Prepare quotations, order confirmations, and customer-facing documentation
Proactively update customers on status and timelines

Sample & Trial Coordination

Manage sample dispatch and coordinate trial feedback loops
Relay customer insights to the sales and technical teams

Payment Follow-Up & Collections

Follow up on outstanding payments in coordination with accounts
Escalate overdue cases when needed, professionally and promptly

Account Growth & Retention

Monitor purchase patterns and flag upsell/cross-sell opportunities
Support preparation of customer-specific pricing and proposals
Drive repeat business through consistent relationship management

What We're Looking For

Education: Graduate in Commerce, Business Administration, Marketing, or related field

Experience: 2–5 years in inside sales, customer support, sales coordination, or client success

Industry preference: Jewellery, precious metals/bullion, alloy or industrial manufacturing, B2B product sales

Skills

Strong communicator — verbal and written
Comfortable managing CRM systems and lead tracking tools
Detail-oriented with solid multitasking ability
Proficient in MS Excel and MS Office
Collaborative, cross-functional team player

Why This Role

Join a growing B2B manufacturing company with a strong customer base
Gain real exposure across inside sales, client success, and business development
Work in a collaborative team that invests in your growth
Clear path for advancement as the business scales

Skills: crm,communication,management,customer support,customer,sales coordination,jewelry,b2b,alloys,gold jewelry,manufacturing,silver,brass,inside sales,sales

Customer Support Executive Inside Sales & Client Success