Group Company: HDFC Bank Limited

Designation: Credit Cards-Marketing & Product-Sales Officer

Position description: To provide support on various activities for Prepaid cards (INR & Forex) for corporate relationships

Primary Responsibilities:

The objective of this role is to provide support on various activities for Prepaid cards (INR & Forex) for corporate relationships.
JOB PURPOSE: Assisting Service Manager for below activities:
1. Query Resolution - End to end resolution of corporate request within defined TAT.
2. Day to Day Operational Activities - Card Indent/Load/Reload/encashment/Balance Transfer/Demographic Updation, Resolve rejections.
3. Follow-up with corporate for payment against loading / indent received or via se versa.
4. Follow-up with the corporate for the account details to reverse the fund payable to corporate from our dummy.
5. Take ahead with concern team for dispute raised by card holder and follow up as per TAT.
6. Follow-up for encashment raised by corporate, resolve rejections if any.
7. Follow-up with our internal team for FX invoice and submission to corporate.

Additional Responsibilities:

1. Handling calls received from channels or Relationship Managers
2. Preparation of Daily / Weekly MIS to important Corporates such if any.
3. Extracting relationship level details and sharing the same with the Corporate or Relationship Manager on an adhoc basis
4. Coordinating with various stake holders and getting timely response for end to end resolution of the customer's concern

Required work experience

Required Competencies:

Required Skills:

Other:

Other details

Credit Cards-Marketing & Product-Sales Officer - Mumbai