Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Senior Technical Program Manager will be responsible for managing the scope, impact, and technical complexity of programs through all phases of the product life cycle. This role will manage interdependencies and integrations across projects, teams, and stakeholders. This position will work in conjunction with Product Management, and Engineering to ensure the delivery of our roadmap, and deliver the underlying platform systems and applications necessary to support continued system scale, a broadening product portfolio, the basis for new innovative product capabilities, and improve operational efficiencies related to these areas. This position's objectives will be directly linked to business metrics such as revenue, customer satisfaction, and operational efficiency; and technical metrics such as system stability, scalability and performance, and quality of service.

This position is an individual contributor role reporting to the Senior Manager of Technical Program Management.

Responsibility

Drive the end-to-end delivery of technical PLG initiatives across the full engineering stack
Work with Technical Leads on Engineering design decisions, and contribute to the architectural design reviews to ensure we continue to raise our technical standards
Partner with Product Management, Engineering, UX, Marketing, Sales, Support, Legal, Finance, and IT to deliver best in-class experience for our customers
Keep leadership and business teams updated on project timelines and results
Identify program dependencies based on a thorough understanding of existing technical systems design. Define end to end launch plan ensuring Product, Engineering, Design, Marketing, Support, Legal, Finance dependencies are represented
Partner with Product Management and Engineering leads to facilitate continuous roadmap planning
Define communication plan for programs
Lead communication within the team, to stakeholders at cross-functional meetings
Ensure adherence to Project Life Cycle and Software Development Life Cycle while maintaining visibility to Release Management
Identify and track risks to project delivery and overall program schedule
Work with cross-team leadership to conduct Level of Effort estimation and resource planning including understanding the details of engineering efforts based on the architecture and development
Evaluate existing processes and procedures and make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness
Conduct change management efforts of moderate complexity

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

Bachelors or Masters, preferably in Computer Science, Information Systems, Informatics, Electronics/Electrical, or equivalent technical work experience
8+ years leading cross-functional, global programs
Experience working closely with engineering teams for development and launch of large complex programs
Experience using Jira, Confluence, Smartsheet
Experience working cross-functionally with Product Management, Design, Research, Engineering, IT, Operations, Legal, Security, Marketing, Sales and Customer Support
Experience in a company that has scale or experience in both small and large software development organizations

Preferred

Solid understanding of eCommerce foundational concepts
Strong and innovative approach to problem solving and delivering solutions
Skilled at dealing with ambiguity in a rapidly growing and changing environment
Ability to lead without authority to coordinate cross-functional work teams toward task completion
Ability to develop strong cross-team relationships and partnerships
Strong communication and negotiation skills
Confident in working with Executive team members

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [HIDDEN TEXT].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [HIDDEN TEXT] for assistance.

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Sr. Technical Program Manager