Join us as a Production Analyst

This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
We'll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
Hone your existing analytical skills and advance your career in this exciting, fast paced role
We're offering this role at associate level

What you'll do

As a Production Analyst, you'll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We'll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards.

It's a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You'll also work with feature teams to understand the upcoming changes and prevent potential issues occurring.

Your Role Will Also Involve

Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur
Regularly attending the feature teams refinement and planning sessions
Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery

The skills you'll need

We're looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you'll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration.

We're Also Looking For

Hands-on experience as a Jira and Confluence Administrator within a large, complex organisation
Proven capability in handling requests and incidents within ServiceNow-based ITSM environments
understanding of IT service management frameworks and operational resilience requirements in regulated environments
ability to identify issues, conduct root cause analysis, and implement sustainable, long-term solutions
Good collaboration and stakeholder management skills

Production Analyst, JIRA and Confluence Administrator