At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Head of HR Experience and Operations

In this role, you will take the lead in managing all HR service delivery for the India hub. You will oversee daytoday operations, drive continuous improvement, and integrate new requirements from Centers of Expertise and the business into seamless execution. With full accountability for endtoend service delivery, you will ensure highquality outcomes that meet performance targets while maintaining speed and cost efficiency. Your leadership will be pivotal in elevating customer experience and in guiding, developing, and managing a highperforming HR team.

The work model for the role is hybrid. This role is contributing to HR operations within India Hub in.

Key Responsibilities:

Shape Global HR Strategy: Partner with the leadership team to design and deliver the HR vision, ensuring alignment with business priorities.

Lead Service Excellence: Drive worldclass HR operations, improve processes continuously, and harmonize services across business functions and geographies.

Build Trusted Partnerships: Strengthen relationships with HR leaders, business partners, and vendors to achieve service goals and enhance customer satisfaction.

Inspire and Develop Talent: Lead, organize, and grow HR teams by setting clear goals, nurturing skills, planning succession, and retaining top performers.

Ensure Best Practice & Financial Stewardship: Champion standardization of HR processes while managing budgets responsibly and supporting group initiatives.

Qualifications for the role:

Bachelor's / Master's Full-Time degree (or equivalent experience) with 8-10 years in HR operations or service delivery, including managing large teams in global or regional settings.
Strong knowledge of HR practices and systems, with handson experience in platforms like Workday or similar HR management tools.
Proven ability to manage budgets, create financial plans, and drive process improvements that enhance efficiency and service quality.
Skilled in building trusted relationships with business leaders, HR partners, and vendors, with a strong orientation toward customer satisfaction.
Demonstrated success in leading projects, improving operations, and delivering results within a Global Business Services environment.

More about us:

Our mission Human Resources (HR) is to help ABB stand out when it comes to our people - from leadership, performance and talent management to rewards and career opportunities. In all that we do, we seek to create competitive advantage by dedicating resources to attracting, developing and retaining talented individuals who are customer-focused, collaborative, innovative and driven.

We value people from diverse backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. Location Division Publication Start Date For current open positions you can visit our career website and apply. Please refer to detailed recruitment fraud caution notice using the link

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.

Ready to make an impact Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.

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HR Operations Hub Delivery Lead AMEA&NAM