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Role Overview

The ServiceNow Architect is responsible for designing, implementing and governing scalable, secure and high‑performance ServiceNow solutions across multiple modules with a strong emphasis on (ITSM) and its integration with enterprise platforms such as CSM, ITOM/ITAM, HRSD, SPM and other ServiceNow workflows.

This role partners closely with business stakeholders, sales, and delivery teams to define architecture, guide implementations, and ensure that ServiceNow solutions align with business objectives, platform best practices, and long‑term roadmap strategies.

Key Responsibilities

Solution Architecture & Design

Architect end‑to‑end ServiceNow solutions across multiple modules, including CSM, ITSM, ITOM, HRSD, CMDB, FSM, and Integrations Hub.
Design scalable, reusable architectures that support complex enterprise use cases and high transaction volumes.
Define data models, workflow strategies, integration patterns, and security frameworks.

Stakeholder Collaboration

Partner with business leaders, product owners, and technical teams to gather requirements and translate them into architectural designs.
Act as a trusted advisor, guiding stakeholders on platform capabilities, limitations, and optimization strategies.
Support pre‑sales activities by contributing to solution design, architecture diagrams, effort estimations, and client presentations.

Governance & Platform Best Practices

Ensure adherence to ServiceNow architectural standards, performance guidelines, and security best practices.
Review and approve technical designs, customizations, and integrations across projects.
Establish governance models to manage technical debt, upgrades, and ongoing enhancements.

Technical Leadership & Mentorship

Provide technical guidance and mentorship to developers, consultants, and implementation teams.
Conduct design reviews, technical workshops, and knowledge‑sharing sessions.
Stay current with ServiceNow releases, new features, and industry trends, applying innovations where appropriate.

Documentation & Delivery Support

Create and maintain architecture documents, design specifications, and solution blueprints.
Support deployments, upgrades, and post‑go‑live optimization initiatives.
Collaborate with project managers to ensure timely, high‑quality delivery.

Required Skills & Experience

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Extensive hands‑on experience with the ServiceNow platform, including multi‑module implementations.
Deep understanding of workflows, scripting, integrations (REST/SOAP), and platform customization.
Experience designing solutions with performance, scalability, and security in mind.
Excellent communication, presentation, and stakeholder management skills.

Preferred Qualifications

ServiceNow certifications: CSA, CAD, CIS, etc.
Familiarity with SOAP/REST and HTML/CSS.
Experience working in global or distributed teams.
Experience with AngularJS and Bootstrap in web portal development.
ITIL certification is a plus.

What We Offer

Competitive salaries and comprehensive health benefits.
Flexible work hours and remote work options.
Professional development and training opportunities.
A supportive and inclusive work environment.