About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com

What this job involves:

Provide hands-on experience working with HR applications including Workday, PeopleSoft, and ADP, alongside case management systems like ServiceNow and Workday Help
Process improvement mindset with experience creating, updating, and reviewing SOPs and process documentation.
Serve as the primary point of contact for complex HR issues that require senior-level intervention.
Design and deliver training programs for new hires and ongoing skill development for existing team members.
Implement team processes and workflows to improve efficiency and productivity.
Handle escalations from process partners and HR teams, providing root cause analysis to stakeholders.
Identify potential operational risks and develop mitigation strategies.
Collaborate with cross-functional teams to deliver projects and initiatives on time.
Take ownership of deliverables and propose strategic action plans to drive continuous improvement
Ensure team adherence to data privacy regulations, employment laws, and company policies.
Strong analytical skills with proven ability to conduct root cause analysis and identify process improvements.
Knowledge of HR compliance requirements and quality assurance frameworks.
Foster an inclusive team culture that encourages innovation and collaboration.

Key Skills

6-8 years of experience in HR operations with at least 2-3 years in a leadership or team lead capacity.
Bachelor's/Master's degree in Human Resources or other related field.
Experience in managing employee life-cycle for EMEA/UK countries.
Demonstrating excellent understanding of core HR management practices, processes, procedures, and policies
Excellent verbal and written communication skills
Knowledge on MS Office Suite skills (Word, Excel, Outlook), with excellent command on Excel, PowerPoint, and Word.
Previous experience with any HR system/platform/technology is preferred with Workday as must.
Ability to work in a fast-paced environment with constant deadlines

Sound like you In this role, your key responsibilities will include:

Highly Organised and Self-motivated
Ability to work in a fast-paced environment with constant deadlines
Excellent Customer service skills using efficient processes
Proactive in achieving results and seeking improvements
Highly Employee and Customer centric
Excellent teamwork interaction and orientation
Attention to detail and ability to work towards tight deadlines
Ability to adapt and drive change to derive efficiencies/productivity
Result oriented with the ability to manage competing priorities and multiple stakeholders

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

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Assistant Manager - HR Operations