About Moove

Moove is building the world's largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model, enabling underserved mobility entrepreneurs to thrive.

Our global growth has been fueled by our partnership with Uber and backed by leading investors and lenders, including Uber, Mubadala, BlackRock, and many others. Today, Moove operates the world's largest manned & autonomous ride-hail fleet, with 38k+ vehicles across 29 cities, 13 countries and 6 continents enabled by 2.1k+ employees – Moove continues to expand through strategic partnerships with industry leaders like Uber. We're transforming mobility to be safer, more efficient, and accessible to all, while creating economic opportunities and supporting skills development in the mobility sector.

About The Role

As an Associate Maintenance at Moove, your role will be pivotal in ensuring the smooth functioning of our operations through effective supervision and management of maintenance activities. You will lead a team of maintenance technicians, overseeing their work, assigning tasks, and ensuring adherence to safety protocols and quality standards. Collaborating closely with other departments, you will schedule and prioritize maintenance tasks, conduct regular inspections, and contribute to the development of maintenance strategies. Your leadership in this role will be essential in maintaining Moove's assets and infrastructure at optimal levels, fostering a culture of teamwork and operational excellence.

What You'll Be Doing

Coordinate, schedule, and audit vehicle maintenance repairs, to include preventative, mechanical, and electrical repairs to the fleet.
Take calls from suppliers seeking authorization to conduct maintenance and repairs.
Scrutinize supplier quotes to ensure optimal pricing in each market and ensure that maintenance being done is valid and appropriate
Ensure quality, compliance, and safety of Moove's assets
Control and monitor repair costs (parts and labor) in line with the maintenance fund
Negotiate goodwill claims from OEM for repairs that are just outside of the warranty parameters
Process the Insurance claims in line with Policy requirements and report on them effectively as and when required
Ensure that all Insurance claims are completed expediently and vehicles brought back to operation in the minimum timeframe
Build, Manage, Measure, and Maintain relationships with Suppliers and Repair outlets to ensure that uptime of Fleet is maximized
Continuous Improvement mindset with respect to processes and systems to create efficiencies and synergies
Ad Hoc investigations and solutions as required from time to time.

What You Will Need For This Position

Candidate must possess a Diploma/ Degree in Mechanical or Automobile
3-6 years of fleet maintenance experience preferred (On ground in auto sector workshop/ fleet experiences)
Strong customer service and organisational skills required
Attention to detail is compulsory
Proficiency with computers including Microsoft Office; Google Office Suite and web-based applications preferred

Key Metrics

Time bound fleet inspection and report generation as per plan checklist
Projection preparation for repairs (Tyres, Suspension, aesthetic, electricals & Battery)
Collation of all data and aligned team to resolve issues Timely closure of Repair complains
Handle team of On Road support
Workshop overview coordination for Issue vehicle or stock in WS more than 4 days GMS/7 DAYS Accidents
Guidance / decision for insurance claim vs repairs
Coordination with RSA/Towing Crane for workshop allotment Geography wise.
Guidance / decision for insurance claim vs repairs if claim then Claim Intimation documentation, Workshop visits.
Coordination with workshop/Surveyor on daily status
Insurance Google sheet updates
Daily report on claims.
NPA upkeep at real time (Data & readiness of Cars)

Who You'll Be Working with:

Directly reporting to our City Maintenance Manager, and closely working with our Operations Team.

About The Team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

Moove: Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratize financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.

Associate- Fleet Maintenance (Gurugram)