Ivr, Groovy, Rtp, Javascript, Wireshark, Amazon Connect, System Architecture, Cti, Webrtc, Dialer, Cisco Webex Contact Center, RingCentral, Voice and Non-Voice Contact Center applications, Salesforce Service Cloud, VoIP troubleshooting tools, SBC, voice technologies, API integrations, ACD, VoIP, platform configuration, Genesys Engage, contact center infrastructure, SIP

Device Management - Windows MacOS and Linux Operating Systems, Project management and implementation roll out experience, User onboarding and offboarding, Networking Authentication RADIUS, Salesforce experience with account management and automation, Office365 G-Suite administrative understanding, Single Sign-on SCIM and SAML, Software systems setup and configuration experience, Directory Services specifically Active Directory and LDAP, Administrating or supporting SMB environments architecture

Flat Files, SAP, Apis, Powerbi, Azure, middleware, Salesforce, Ivalua Configuration, Ivalua L3 Configuration Certification