What You'll Do

As a Sr Analyst - Tax & Compliance, you will help customers navigate tax compliance requirements by serving as a bridge between customers and other teams. You will join the Wrangler team, a collaborative group that helps accelerate issue resolution, expand compliance expertise, and improve the customer experience. You will lead customer inquiries through resolution, support accurate tax filings, and help customers use Avalara's solutions. Working within the Compliance team, you will partner with teams across the business to improve customer outcomes, simplify processes, and use AI to work more effectively.

You will report to the Manager, Tax Compliance and work onsite from Pune, India ().

What Your Responsibilities Will Be

You will complete and submit multi-jurisdictional tax returns across multiple tax types with accuracy and timeliness.
You will oversee customer cases from research through resolution, ensuring timely and accurate outcomes.
You will manage case volumes and priorities to meet service level commitments.
You will communicate with customers, other teams, and tax jurisdictions to resolve issues and set clear expectations.
You will troubleshoot compliance matters, identify causes, and recommend solutions.
You will partner with teams across the business to improve resolution speed and customer outcomes.
You will identify opportunities to improve processes, automate repetitive work, and increase efficiency.

What You'll Need To Be Successful

Bachelor's degree in Accounting, Finance or a related field.
1–3 years of indirect tax experience and 2+ years of experience in case management, compliance operations or customer-facing support roles.
Experience using AI tools to improve research, communication, workflow efficiency, or process automation.

Avalara is an AI-first Company

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

You'll bring experience using AI and AI-related technologies, ready to thrive here.
You'll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We'll Take Care Of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We're defining the relationship between tax and tech.

We've already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world.

We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too.

We're An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.