Customer Support, Customer Service, Customer Retention, International Voice Support, BPO Voice, International Bpo, Upselling, Cross Selling, international banking, Banking Voice Process

Customer Support, Problem-solving, Communication

ticketing systems , Salesforce, customer support software, zendesk, CRM, Freshdesk

Experience in customer support or client-facing roles, Proficiency in basic computer tools, Excellent written and verbal communication skills in English, Strong problem-solving skills, Ability to handle multiple conversations and manage time effectively

communication, Customer Support, Escalation, live chat management, non voice, Problem-solving, CSAT, Customer Engagement, Teamwork, feedback documentation, Query Resolution, Empathy