Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a skilled ServiceNow Developer to design, build and enhance ServiceNow solutions, ensuring high‑quality integrations, Service Portal development, and effective lifecycle management. This role is ideal for individuals with strong analytical thinking, hands‑on technical capability and a commitment to delivering reliable, secure and efficient platform solutions.

What You Will Do

Develop, configure and customise ServiceNow applications in line with business requirements
Deliver and optimise complex ServiceNow integrations using industry‑standard methods
Build and maintain Service Portal components, widgets and user interfaces
Apply advanced knowledge of the software development lifecycle to ensure robust and scalable outcomes
Utilise understanding of various SCDL methodologies to support structured delivery
Troubleshoot issues, analyse root causes and implement sustainable solutions
Collaborate effectively with stakeholders and cross‑functional teams
Provide guidance and leadership to team members where required
Manage priorities and timelines to meet project objectives

Who You Are

Minimum 3-4 years experience as a ServiceNow Developer.
Strong expertise in ServiceNow integrations and Service Portal development
Strong Expertise with Javascript
Advanced understanding of the software development lifecycle
Good awareness of SCDL methodologies
Demonstrates critical thinking and structured problem‑solving abilities
Experienced in team collaboration and capable of supporting or guiding colleagues
Strong organisational and time‑management skills
Effective communication and interpersonal abilities
Preferred qualifications: ServiceNow CSA certification and Service Portal micro‑certification

Not a Perfect Fit

Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

Opportunity to deepen technical expertise in ServiceNow development and integrations
Exposure to a wide range of enterprise-level digital transformation initiatives
Collaborative work environment with supportive colleagues and leaders
Opportunities to lead initiatives and contribute to process improvements
Experience in a global, fast‑evolving organisation committed to continuous innovation

What Skills You Will Learn

Enhanced knowledge of ServiceNow platform capabilities and modules
Advanced skills in integration frameworks and Service Portal engineering
Strengthened experience in SDLC and agile delivery practices
Leadership and team‑coordination capabilities
Improved problem‑solving and solution‑design expertise

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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ServiceNow Developer - VOIS