Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a Customer Success professional who will manage long-term relationships with international enterprise customers, ensuring retention, satisfaction, and service adoption. This role focuses on delivering an exceptional customer experience by overseeing service performance, driving improvements, resolving escalations, and guiding customers across connectivity, cloud, cybersecurity, IoT, SD-WAN and other telecom services. The individual will be responsible for customer engagement across multiple global regions, support contract commitments, and contribute to financial performance through commercial awareness and service optimisation.

What You'll Do

Drive customer satisfaction, retention and experience, ensuring high Net Promoter Scores (NPS)
Manage end-to-end relationships with global enterprise customers across multiple regions and segments including multinational corporations and public sector organisations
Act as the primary point of contact for all service-related discussions with senior customer decision-makers
Oversee contract management, ensuring operational and enabling teams meet all obligations
Analyse service performance, identify gaps, and drive continuous service improvements
Lead monthly and quarterly customer service reviews, maintaining documentation and follow-up actions
Manage service lifecycle across sell–build–run phases.Guide various service and delivery teams in resolving escalations outside business-as-usual processes
Maintain accurate customer and service inventories, updating reports and dashboards as required
Identify opportunities for cross-selling, upselling, and plugging revenue leakages
Support delivery teams in clearing on-hold orders and coordinating with cross‑functional teams
Champion digitalisation by identifying areas where manual reporting can be automated
Mentor and provide guidance to service management analysts

Who You Are

Experienced in customer‑facing international Customer Success roles (4+ years)
Skilled in telecom products such as Fixed Line, Mobility, Cybersecurity, SD-WAN, IoT, SaaS, MPN, Cloud and Unified Communications
ITIL 4 certified with strong understanding of service lifecycle management
An effective communicator able to engage confidently with senior customer stakeholders
Technically sound in networking fundamentals (SDH, DWDM, MPLS, LAN/WAN, Internet, Fixed Voice, SD-WAN)
A collaborative influencer who can work across global teams and resolve conflicts
Commercially aware with the ability to interpret P&L statements
Proficient in data analysis to identify trends and enable decision-making.Adaptable, resilient, and comfortable in dynamic customer environments
Knowledge of automation tools such as Power BI, SQL or Python is beneficial
Able to mentor others and demonstrate accountability, critical thinking, and strong organisational skills

Not a perfect fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

Opportunity to work with global enterprise customers and develop deep expertise across telecom and digital services
Exposure to senior-level stakeholder management and strategic customer engagement
Experience in contract governance, service reviews, and P&L-linked decision-making
Involvement in digital transformation initiatives and modernisation of service reporting
Growth through collaboration with cross-functional teams across multiple countries

What Skills You Will Learn

Advanced customer success strategies for global enterprise environments
Enhanced technical understanding of evolving telecom technologies and digital solutions
Strong commercial acumen through hands-on exposure to financial analysis and P&L impact
Leadership and stakeholder management across diverse geographies
Analytical, data-driven decision-making and dashboard streamlining using automation tools

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/

Facebook: https://www.facebook.com/voisglobal

Instagram: https://www.instagram.com/voisglobal/

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Customer Success Manager-Deputy Manager-Bangalore