Purpose of the role:

Provide L2 support for critical backend applications and Linux-based systems, ensuring stability and availability.
Monitor applications, backend services and jobs proactively to identify and resolve issues before they impact users.
Troubleshoot application, connectivity, performance and service-related issues across the backend technology stack.
Automate repetitive operational and backend job activities using Linux scripting and Python to reduce manual effort.
Drive operational excellence through monitoring, automation, documentation and continuous improvement of application support processes.

Qualifications: Grad/BE/B-Tech

Experience: 3 to 5 years

Relevant experience in Linux / Application Support / Backend Support / Production Support. Candidates with strong hands-on skills and the right monitoring + automation mindset will be preferred over candidates with only higher years of experience.
Hands-on experience in Linux and Linux shell scripting/batch jobs.
Experience in supporting backend applications in production environments.
Working experience with Nginx / HAProxy.
Basic to good knowledge of Python scripting.
Good understanding of application logs, processes, services and basic network connectivity
Ability to troubleshoot application and backend component issues.
Basic understanding of messaging queue (Kafka, RabbitMQ and ZMQ)
Monitoring and automation mindset:
Strong monitoring and operational mindset – proactively identify application and system issues.
Ability to analyse logs, metrics and application behaviour to identify problems and root causes.
Understand what needs to be monitored for backend applications and services.
Focus on root-cause analysis rather than simply restarting services.
Identify repetitive manual activities and develop Linux/Python-based automation to improve operational efficiency.
Willingness to automate backend jobs, health checks, log checks, service validation, monitoring and operational activities.
Continuously look for opportunities to improve monitoring, automation and application reliability.

Assistant Manager - Devops & Application Support