Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

BCG is continuing to modernize how we collaborate, communicate, and work globally. As part of the Digital Collaboration portfolio, this role will help strengthen and evolve the firm's messaging ecosystem, ensuring secure, scalable, and reliable collaboration experiences across a complex enterprise environment.

As the IT Configuration Engineer Manager - Messaging, you will provide technical leadership and operational expertise across BCG's messaging platforms, partnering closely with architecture, security, infrastructure, and product teams. You will contribute to platform strategy, drive service improvements, support enterprise-scale messaging capabilities, and help guide teams through ongoing digital transformation initiatives.

Lead engineering, administration, and continuous improvement of enterprise messaging platforms
Support and enhance technologies including Exchange Online, Exchange On-premise, Outlook for Windows, Mac and mobile, Slack, MS Teams, and Mimecast
Partner with architects and cross-functional teams during solution design and implementation phases
Drive operational excellence through monitoring, maintenance, patching, and platform governance
Troubleshoot and resolve complex messaging and collaboration platform issues
Contribute to messaging security, compliance, and delivery optimization initiatives
Collaborate with Agile teams to support product delivery and continuous improvement efforts
Coach and support team members while fostering collaboration and knowledge sharing across teams

What You'll Bring

Deep expertise across Microsoft M365 messaging and collaboration technologies
Strong experience supporting Exchange Online/On-Premise and enterprise messaging environments
Knowledge of email security, routing, delivery, monitoring, and compliance capabilities
Experience administering platforms including Outlook, Slack, MS Teams, and Mimecast
Ability to troubleshoot complex technical issues across large-scale enterprise environments
Strong collaboration and stakeholder management skills across global technology teams
Experience coaching team members and contributing to a collaborative team environment

Who You'll Work With

You will work closely with teams across BCG's global IT organization, including Identity, Security, Hosting, Enterprise Architecture, and Solution Architecture teams to support secure, scalable, and reliable collaboration services. You will also partner with QA teams, SaaS Engineering peers, Sustaining Engineers, Agile Coaches, and Scrum Masters to support operational excellence and continuous improvement across the Digital Collaboration portfolio.

This role collaborates across geographically distributed teams and contributes to enterprise-wide initiatives focused on messaging, collaboration, compliance, and user experience transformation.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. for more information on E-Verify.

Global IT Configuration Engineer Manager