Overview

We are currently looking for a Global IT Infrastructure & Operations Analyst to join our team in Europe. The Global IT Infrastructure & Operations accountabilities include:

Provide global infrastructure technologies and end-user services focused on availability, quality, cost, and reduced time-to-delivery.
Define and govern integrated service management practices across global and sector IT services and products.
Optimize global IT assets and services.
Manage and provide Software Licenses.
Provide analytics and derive insights that drive continuous service improvements.
Prevent business disruption via integrated monitoring and automation.

This role supports the IT Infrastructure & Operations Asset Management Team in Europe.

Responsibilities

The person will be responsible and accountable for software license management and hardware assets. Included in this responsibility is the development and maintenance of policies, processes, procedures, and measurements following best practices that enable the Europe sector organization to effectively manage all existing and future software licenses and hardware assets.

Primary skills:

Control the lifecycle management of the IT assets in Europe
Support regional, sector and global demands for IT assets.
Execute Asset Management internal controls in Europe sector.
Support Internal reconciliations, local and global IT audits of software applications.
Maintain the accuracy and completeness of inventory of hardware and software & track the current usage. Resolving gaps identified in Weekly Key Quality Indicators (KQI).

Qualifications

Qualifications:

5- 7 years experience in Hardware & Software Asset Management (Compliance, licenses Software Terms and Conditions) a plus.
Experience using my IT Services is required.
Data Management skills to develop insights and analytics to guide key decisions is a plus.
ITIL certification is preferable
Knowledge on local regulations and governmental requirements, reporting capabilities is required
Strong vendor management, communications, influencing and partnering skills
General Technical knowledge and background to understand and apply technology relating to Hardware Infrastructure (PCs, Servers, Network Equipment, Printers, etc.)
Detail oriented with strong analytical and problem-solving skills.

Lead Engineer 1 - I &O Product and Services Asset Analyst