Skill required: Digital Inside Sales - Inside Sales

Designation: Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do Transforming sales to become a future-ready and digital B2B revenue engine. Digital Inside Sales involves selling products or services remotely using digital tools and platforms. This includes activities like email marketing, social media outreach, and virtual meetings. The goal is to reach and engage potential customers without face-to-face interactions. It allows sales teams to efficiently manage leads, close deals, and build customer relationships online. This approach is cost-effective and scalable, making it ideal for modern sales strategies. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.

What are we looking for - Experience managing global / multi-geo teams - Exposure to transition or process migration projects - Experience in continuous improvement / automation initiatives - Ability to establish strong client relationship - MS Office (Word/ Excel/ PPT) pruriency Education Qualification: Any Graduation ERP/ any certification required/preferred: MS Office expertise - 10 to 12 years of leading a team of sellers and/or team leads in a high volume sales environment - Proven experience managing teams (30+ FTEs) - Understanding of lead lifecycle (Lead Generation, Qualification, Outreach & Conversion) - Proficiency in CRM systems (Ability to accurately log activities, update records, and maintain data hygiene with SLA adherence) - Ability to manage cross-functional stakeholders (QA, Training, Ops, Client) - Ability to interpret lead scoring and apply prioritization frameworks - Understanding of CRM lead routing logic and governance standards - Ability to manage multiple stakeholders - Resilience and persistence in the face of frequent rejection -Positive attitude and emotional stamina to sustain high outbound activity -Clear and confident verbal communication over the phone -Active listening and curiosity to engage prospects and uncover interest -Coachability and openness to feedback for rapid skill development -Time management and self-discipline in a high-volume environment

Roles and Responsibilities:

Role Summary: The Supervisor is responsible for end-to-end delivery governance of inside sales operations, ensuring SLA adherence, quality compliance, team performance, and alignment with client expectations while proactively managing risks, capacity, and stakeholder engagemen. Key Accountabilities
Client & Stakeholder Management: Act as the primary operational interface for senior client stakeholders, leading performance reviews, scope alignment discussions, and expectation management.
Demand & Lead Generation Ownership: Generates demand into defined target account lists by managing and converting a mix of inbound and targeted outbound leads, including warmer inbound sources (e.g., RFI/RFP submissions) and intelligence-informed outbound outreach.
Targets single or multiple contact lists, including inbound inquiries, existing customers, whitespace or other sources, and Decision Makers from multiple business units
Produces qualified lead/opportunity record in target CRM, Schedules follow-up with warm handoff
Lead Qualification & Scoring: Qualifies prospects based on fit, interest, and readiness, ensuring only sales-ready opportunities are advanced to the appropriate sales teams.
Lead Routing & Governance Adherence: Execute specific routing rules in CRM, handles routing exceptions per governance standards, logs routing decisions, and ensures correct seller assignment based on revenue thresholds and solution type
Meeting Setting & Sales Enablement: Secures qualified meetings for assigned sales teams, providing clear context, qualification details, and objectives to support productive sales engagements.
Activity & Execution Discipline: Maintains high activity levels and disciplined execution across inbound follow-up and targeted outbound engagement, including calls, emails, and CRM updates, to consistently generate pipeline-ready opportunities.
Brand-Aligned Messaging & Compliance: Executes approved scripts, talk tracks, and outreach strategies independently for each brand while adhering to data, compliance, and quality standards. Operational Outcome KPIs: Conversion rate (conversation qualified meeting) Activity/Execution KPIs: Outbound touches per day (e.g., calls + emails + LinkedIn) Live conversations per day