Job Description

Key missions of the position:

Field Service Site Engineer - AMC is responsible for managing Maintenance contracts at designated railway sites with a focus on achieving execution targets, safety of man & Machines, deliver contractual commitments, Customer satisfaction, ensuring reliability of the product & services in strong co-ordination with team & customer.

Responsibilities

Manage & execute Maintenance contracts of the designated site ensuing timely service delivery, delivering contractual commitments and compliance with safety and quality standard.
Resolve customer issues with strong collaboration and ensure customer satisfaction.
Spares & inventory management.
Ensure feedback of field experience at all stages to improve reliability of the products
Periodic reporting of the open points of Customer and follow ups till the action is closed
Manage and execute technical warranty activities including fault diagnosis, component replacement, and Customer NCR closure
Support during the commissioning of the Product/System on train and Locomotive and Support field validation and endurance trials of new components and retrofits. If any in his location
Train and guide site technicians on AMC procedures, documentation, and technical updates.
Maintain safety, regulatory and contract related documentations at site for audits & renewals.
Ensure adherence to Wabtec safety standards, promote a safety-first culture across the teams
Own Payment collection in coordination with commercial team

Education/Training

Bachelor's degree or Diploma in Mechanical/Electrical/Electronics

Professional Experience

8+ years of experience in a similar role preferably in railway field with team handling.
Should have a good technical understanding of electrical and pneumatic products/ circuits. Relevant rolling stock experience is preferable
IT literate and fully conversant with all Microsoft Office applications
Ready to travel, if required

Key Competences

OVH & Maintenance process understanding
Collaboration & people management
Railway Maintenance Contract understanding
Customer Communication
Safety & Compliance

Languages

English, Hindi, Regional language is an added advantage

Additional Information

What could you accomplish in a place that puts People First

At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We're lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We're building a culture where leadership, inclusion and your unique perspective fuel progress.

We're proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation Just let us know - we've got you.

Site In-charge - Field Services