Experience with alarm monitoring ticket handling and ITSM tools e.g. ServiceNow, Relevant vendor certification e.g. CCNA or equivalent practical experience, Fault diagnosis troubleshooting support, Incident ticket escalation management ITIL, 3rd party Supplier vendor coordination, Strong understanding of routing switching and network hardware, Monitoring event triage alarms events, Basic knowledge of VoIP SIP and call flows, Ability to quickly learn and apply new technologies in a live operational environment, Network Voice fundamentals, Proven experience managing network changes within formal change control processes, Hands-on experience with Cisco and or Juniper platforms, Awareness of SBCs Session Border Controllers and voice security principles

software development process , Agile Methodology, Software design and integration testing, RTCA DO-330 ED-215 processes, Embedded Systems, Microprocessor and Micro Controller based system architecture and design, RTCA DO-178B C C ED-12C, Static analysis tools