Job Requisition ID #

26WD97318

Position Overview

Are you passionate about the entertainment industry and eager to help clients achieve their goals withcutting-edgetechnologyAutodesk'sInteractive Graphics, Media & Entertainment (IME)isseekinga dynamic and customer-focusedProduct Support Representative. This role specializes in supporting our innovative Flow Captureproduct. As a key player in our Support division,you'llbe at the forefront of solving both technical and non-technical challenges, ensuring our clients receive top-notch service.You will report tothe Associate Manager, Product Supportand canbe based inBengaluru,Indiain a hybrid capacity.

Responsibilities

Client Assistance: Help clients maximize their use ofFlow Capture products
Issue Resolution: Manage support requests and resolve technical issues across various platforms
Multichannel Support: Provide support via in-person meetings, phone calls, and emails, including user training, setup, maintenance, and troubleshooting (applications, hardware, and networks)
Collaboration: Work alongside a dedicated Client Team managing feature films, TV shows, networks, and studio campaigns
Project Administration:Advise / Educateclients with project workflows, administration, and organization of materials
Client Experience Monitoring: Monitor client experiences and advise Customer Success Managers on issues or opportunities to enhance satisfaction
Process Improvement:Identifyand implement process improvements and efficiencies
Ownership: Track, take ownership of, and resolve issuesthrough tocompletion
Product Testing:Participatein testing new products and features
Special Projects: Engageinspecial projects as needed

Minimum Qualifications

Experience:5+yearsincustomer service/support. Entertainment industry experience is a plus
Availability: Wednesday to Sunday, 6:00 AM IST to 2:30 PM IST

The Ideal Candidate

Communication Skills: Excellent written and verbal English skills, with strong phone and interpersonal abilities
Technical Proficiency: Experience with Mac and Windows operating systems
Detail Orientation: Ability to manage multiple projects simultaneously
Problem-Solving: Highly motivated and resourceful with strong critical thinking skills. Must be able to find solutions quickly, even when they are notimmediatelyobvious
Fast Learner: Ability to pick upnew technologyeasily
Team Collaboration: Experience working with a distributed/remote team is a plus
Experience with Autodesk Flow Capture (formerly known asMoxion) and/or PIX

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