Are you passionate about delivering exceptional customer experiences at the cutting edge of digital (re)insurance Do you thrive in a fast-paced, collaborative environment where innovation, problem-solving, and client-centricity are at the heart of everything you do If so, we'd love to hear from you!

About the Role

As a SwiftRe® Specialist, you will be a cornerstone of Swiss Re's digital facultative reinsurance platform, SwiftRe®, ensuring clients receive seamless, end-to-end support across the full lifecycle of the platform. From onboarding and configuration to issue resolution and continuous improvement, you will be the vital link connecting clients, underwriters, market representatives, and IT teams. This is a unique opportunity to make a tangible impact on Swiss Re's digital transformation journey while working within a globally connected, innovative team.

Key Responsibilities

End-to-End Client & Operational Support: Deliver outstanding, comprehensive support to SwiftRe® clients across all stages of their journey, ensuring the highest standards of service and full coverage during client business hours
Product & Configuration Support: Guide clients through appropriate product configuration, ensuring the platform is optimally set up to meet their specific needs
Testing, Release & Change Support: Actively participate in testing activities, support platform releases, and manage change processes to ensure smooth and uninterrupted client experiences
Stakeholder Coordination & Issue Resolution: Act as the central point of contact for resolving SwiftRe® tool-related front office queries efficiently, coordinating across underwriters, market representatives, client account specialists, and IT teams
Operational Excellence & Continuous Improvement: Proactively identify opportunities to fine-tune existing processes, guidelines, and working instructions, championing innovative and simplified solutions that enhance operational efficiency
Cross-functional Collaboration: Work in close partnership with cross-functional teams across the Bengaluru teams and other global locations to deliver integrated, effective solutions

About the Team

SwiftRe® is Swiss Re's digital facultative reinsurance platform, providing online P&C reinsurance coverage globally and supporting the end-to-end lifecycle - including risk placement, underwriting management, accounting, and claims processes. Our global team is focused on building a scalable, automated, and client-centric digital underwriting ecosystem that supports Swiss Re's digital transformation journey.

The SwiftRe® Technical Support Team was launched in 2022 and serves as a vital link between SwiftRe® clients, underwriters, market representatives, client account specialists, and the IT team. The team is dedicated to resolving all SwiftRe® tool-related front office queries in a quick and efficient manner, ensuring clients always have the support they need. Beyond query resolution, delivers training, and ensures appropriate product configuration, making it a truly end-to-end support function with a global reach.

About You

You are a customer-centric professional with a strong background in the (re)insurance sector, known for your ability to communicate with clarity, build meaningful relationships, and navigate complexity with confidence. You bring a collaborative spirit and a proactive mindset, thriving in environments where no two days are the same. You are equally comfortable working independently and as part of a team, and you approach every challenge with a can do attitude that energises and inspires those around you.

We are looking for candidates who meet these requirements:

Educational Background: Graduate or post-graduate degree in Science, Commerce, or Business Administration
Industry Experience: Minimum 7 years of experience in the (re)insurance sector, specifically in Property & Casualty (P&C)
Communication Skills: Excellent written and oral communication skills in English, with the ability to convey complex information clearly and professionally
Organisational & Project Management Skills: Strong project management and organisational abilities, with a proven track record of managing multiple priorities effectively
Adaptability & Resilience: Demonstrated can do mentality, flexibility to deal with ambiguity, and the capacity to perform under pressure

These are additional nice to haves:

Proficiency in French or Spanish would be a significant advantage, enabling broader client engagement across global markets
Cross-group networking ability - a natural collaborator who can build relationships across teams and geographies with a play as one to win mindset
Familiarity with digital (re)insurance platforms, tools, or CRM systems
A passion for continuous improvement and the ability to champion change and innovation within a team setting

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

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SwiftRe Specialist