Continuously enhance and refine the Operational Readiness (OR) Framework and Methodology to drive ongoing improvement and embed an Information Technology (IT) OR mindset across all activities.
Ensure the scope of Operational Readiness aligns with the organization's strategic direction.
Strengthen and streamline IT Change Management processes to support robust and efficient governance.
Foster improved relationships with key business stakeholders by providing timely and relevant information, ensuring strong and collaborative partnerships.

Proactively identify and address risks related to Operational Readiness.
Monitor and track the delivery of operational requirements ahead of go-live dates.
Facilitate meetings to define operational handover requirements for system initiatives, incorporating input from technology teams.
Prepare and distribute weekly Operational Readiness status reports for ongoing projects.
Escalate projects that fail to meet readiness criteria, including recommendations to delay production releases when necessary.
Define and implement measurable critical success factors for Operational Readiness execution.
Oversee the tools and processes supporting Operational Readiness activities.
Provide stakeholders with guidance on change management policies and procedures.
Review and assess IT changes across platforms to identify and mitigate potential impacts.
Collaborate with change owners to manage enterprise application changes while maintaining service levels.
Ensure all Requests for Change are thoroughly tested, documented, resourced, and scheduled appropriately.
Escalate changes that do not meet readiness standards, with recommendations to halt production releases when required.
Develop and maintain a comprehensive Forward Schedule of Change calendar.
Facilitate and, when necessary, chair IT Change Advisory Board (CAB) meetings.
Define key metrics and deliver regular performance and status reports.

Overall 12+ years of proven experience in project and systems implementation, including more than 8 years specializing in IT Service Transition and Change Control.
Deep understanding and hands-on experience with Operational Readiness requirements, including the management, coordination, monitoring, and reporting of readiness activities.
Strong expertise in technical Change Management practices, with a demonstrated track record of executing governance and leading Change Advisory Board (CAB) processes.
Recognized for planning and organizing effective, efficient IT service delivery aligned with business goals.
ITIL qualifications required:
ITIL Foundation Certificate
ITIL Service Transition Certificate
ITIL Release Control & Validation
ITIL Operational Support & Analysis

Excellent interpersonal, communication, and facilitation skills, fostering collaboration and mutual understanding across diverse teams.
Proficient in governing changes through the Change Advisory Board (CAB) and skilled in chairing change meetings with professionalism and clarity.
Applies a practical, solution-oriented approach to problem-solving, addressing challenges with efficiency and insight.
Demonstrates exceptional interpersonal and communication abilities, effectively navigating situations involving differing perspectives on completeness and next steps.
Exhibits a strong sense of accountability and ownership for all IT changes implemented within the organization.

IT Service Transition Manager