Job Description

POSITION SUMMARY

The Manager - Project Management Office is responsible for leading and supporting end-to-end program and project delivery across Integrated Business Services and supported functions. This role converts business priorities, operational needs, and improvement opportunities into clear project plans, timelines, owners, risks, deliverables, and measurable outcomes.

The role requires a proactive, hands-on project leader who can manage the full project lifecycle - from understanding the current state, identifying gaps, aligning stakeholders, building the plan, driving execution, and ensuring improvements are implemented and sustained.

As part of the Project Management Office, this role will primarily support, but is not limited to, four core service areas: Transitions, Transformation, Process Optimization, and Operations Support Model. This includes helping stakeholders move work safely into future operating models, structure transformation roadmaps, improve process flow and standard work, and establish the governance, reporting, and execution discipline needed for stable delivery.

The role will work closely with functional teams, Hub leaders, process owners, and other stakeholders to improve ways of working, support scalable operations, identify automation opportunities, and drive practical, sustainable business improvements.

KEY RESPONSIBILITIES

Program Delivery, Continuous Improvement, and Execution

Lead assigned projects and continuous improvement initiatives from planning to implementation, stabilization, and results tracking.
Convert business needs, problem statements, and improvement opportunities into clear project plans, milestones, owners, timelines, risks, and success measures.
Facilitate current-state reviews, process mapping, root cause analysis, and gap identification to understand pain points, delays, rework, manual effort, and handoff issues.

Partner with process owners and stakeholders to simplify, standardize, and improve ways of working across teams and functions.

Drive day-to-day follow-through across workstreams by managing project trackers, action logs, risks, issues, decisions, and status updates.

Ensure project outputs are practical, documented, implemented, and embedded into daily operations to improve turnaround time, quality, productivity, visibility, and stakeholder experience.

Governance, Visibility, and Accountability

Set up and manage governance routines, project reviews, executive updates, and stakeholder forums for assigned programs.
Maintain clear visibility of project status, key milestones, risks, issues, decisions, action items, and ownership.
Use standard project management tools, templates, dashboards, and reporting mechanisms to track progress consistently.
Escalate risks and decisions early, ensure follow-through on actions, and drive closure of open items.
Provide leadership with clear updates, practical recommendations, and decision-ready information.

Stakeholder Alignment and Process Improvement

Work with Functional Leaders, process owners, Hub Leaders, Hub Teams, and other stakeholders to align on priorities, scope, resources, and timelines.
Facilitate working sessions to understand current-state processes, pain points, handoffs, gaps, and improvement opportunities.
Support process standardization, simplification, documentation, and future-state design to improve efficiency, quality, and service delivery.
Ensure transformation plans are practical, aligned with business needs, and supported by the right owners.
Drive adoption of new ways of working through clear communication, stakeholder engagement, and structured change support.

Digital Enablement and Execution Support

Work with Technology, Intelligent Automation, reporting teams, and process owners to identify opportunities for automation, dashboards, workflow improvement, and better data visibility.
Support the implementation of tools and reporting mechanisms that improve tracking, transparency, and decision-making.
Build project management discipline across assigned teams through clear templates, routines, roles, and follow-up mechanisms.
Promote a culture of ownership, continuous improvement, accountability, and practical problem solving.

QUALIFICATIONS

Education

Bachelor's degree in Business, Finance, Engineering, Operations Management, Human Resources, or any related field.
Project Management, Lean Six Sigma, Agile, or Continuous Improvement certification is an advantage.

Experience

At least 8+ years of experience in project management, program management, transformation, continuous improvement, or shared services operations.
Proven hands-on experience leading end-to-end transformation projects, from planning and stakeholder alignment to execution, stabilization, and benefits tracking.
Hands-on experience managing project plans, milestones, risks, issues, action logs, governance routines, executive updates, and delivery dashboards.
Strong experience working with cross-functional stakeholders across Human Resources, Finance, Technology, Operations, or Global Business Services, etc.
Practical experience in process improvement, Lean tools, process mapping, standard work, automation support, reporting, and operational performance improvement.

COMPETENCIES

Ability to drive complex projects with urgency, structure, and clear ownership, even through ambiguity, blockers, or pressure.
Strong planning, prioritization, and follow-through skills to keep milestones, actions, and deliverables on track.
Strong stakeholder management and communication skills, with ability to align cross-functional teams and support decision-making.
Ability to simplify complex issues into clear risks, options, actions, and recommendations.
Strong problem-solving and continuous improvement mindset, with focus on root cause, practical solutions, and measurable outcomes.

Travel: 10%

Business Architects & Project Management Office Manager