support management , Microsoft Office, Outbound Calls, Account Management, Listening Skills, Stakeholder Management

google sheets , Excel, AHT, Quality Audits, Basic quality tools, CSAT, Resolution Rate, Cycle Time, Policy Adherence, NPS, Ticket Closures

AI audits, Instructional Design, Customer service processes, Chat handling, Quality audits

Quality Analyst, Auditing, audits or evaluations, Quality Tools