Job Description

Why This Role Why Now

As Zendesk pivots toward an AI-first vision, our Sales team needs a technical visionary to bridge the gap between complex software capabilities and real-world business outcomes. This isn't just a support role; you are the technical owner of the sales cycle for our most strategic Commercial opportunities in India. You will be at the forefront of the AI revolution, helping customers navigate the shift to LLMs and automated service environments while driving proactive customer happiness.

Who we're looking for

We are seeking a sales-focused technologist who thrives in front of Enterprise, Commercial and Mid-market executives. You are someone who views a complex business problem not as a hurdle, but as a puzzle to be solved with elegant code and strategic architecture. You possess the pre-sales sixth sense—the ability to anticipate technical objections before they are voiced and the interpersonal skill to convince C-level leaders of a solution's merit.

What you'll be doing

Technical Lead: Take ownership of the prime technical relationship with prospects to drive satisfaction by managing and delivering technical information both onsite and virtually.
Solution Architecting: Work in conjunction with Sales, Marketing, and Product Managers to act as the technical bridge between our team and prospects.
Proof of Concept (PoC): Scope, manage, and execute customer pilots and high-impact technical demonstrations that map business requirements to technical solutions.
AI Evangelism: Educate customers on the impact of AI technologies, such as LLMs and ChatGPT, on the modern customer service landscape.
Cross functional Collaboration: Partner with x-functional teams to influence new product development based on solution scoping and field feedback.

What you bring to the role

Problem-Solving Prowess: Outstanding ability to meet business requirements with technical solutions and influence product development.
Interpersonal Excellence: Superior communication, persuasion, and presentation skills, with a passion for people.
Technical Versatility: Deep knowledge of SaaS business applications and web technologies (HTML, CSS, JavaScript, JSON).
Strategic Domain Expertise: Understanding of the India market and awareness of peripheral technologies like CCaaS and Design-Based Thinking.

Basic Qualifications

5+ years of client facing Pre-sales experience.
Strong proficiency in web/scripting technologies (HTML, CSS, JavaScript, JSON).
Proven experience mapping RFI/RFP requirements to software solutions.
Experience managing Customer Pilots and Proof of Concepts.
Bachelor's degree or equivalent professional experience.
Ability to travel to engage with customers onsite.

Preferred Qualifications

Knowledge of Customer Service Software, ITSM, BI, or Data Warehousing.
Graduate degree is a plus.
Previous experience implementing enterprise-class software solutions or moderating Design-Based Thinking sessions.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [HIDDEN TEXT] with your specific accommodation request.

Senior Sales Engineer (Pre-Sales)