The Technical Program Manager (TPM) for Managed Services is a key role responsible for driving the successful delivery and adoption of Managed Services: VegaCache, Message Queue (MQ), and MAPS (Managed Async Processing services) services to enable our multi-substrate capability to our customers.
This individual will work closely with cross-functional teams including engineering, product management, customer success, and support to ensure seamless service delivery, customer satisfaction, and continuous improvement. This person will partner with our leadership team to drive cross-functional and cross-domain planning and execution across multiple clouds, like Engineering, Customer Enablement, and Product to deliver key business value.
This is a fast paced, dynamic environment with critical business deliverables. There will be a steady stream of unforeseen challenges and with that communications, coordination, organization, leadership, flexibility and ownership will be key in succeeding in this role.
Strong candidates will have excellent communication skills across all levels of the organization from individual engineers to senior executives as well a proven track record leading large highly complex projects. Though this is an individual contributor role, you will thrive in a culture of ownership, delivery and innovation

About You

Love to wear multiple hats.
Builds the relationships to make things happen.
Highly functional in an energizing environment.
Comfortable bending between the tactical and strategic.
Outstanding executive presence and communications professional.
A service-oriented-minded person who Thinks Customer.
Enjoy a hyper-transparent flow of information, conversation, and ideas.

Your Impact

Lead programs by aligning across program scope, and release planning, as well as aligning one or more teams on vision, and business goals, crafting program structure, and securing cross-functional alignment.
Drive teams through the Software engineering experience using Agile and analytical and technical skills.
Drive adoption of the managed services product offerings.
Drive Steering Committee meetings with key partners for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.
Develop strong partnerships with key functional team members to drive focus on business goals. Be a trusted partner for executive management to ensure program success.
Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical program issues, dependencies, team status, production issues, metrics review, milestones.
Lead program/feature dependencies across multiple teams, scrum teams, functions, divisions, and partners.
Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.
Provide periodic program reviews and updates at sprint reviews (deep dive into the current state of project goals, risks, and critical issues).
Create a collaborative environment that fosters creativity, innovation, and learning.
Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.

Minimum Requirements

Possess a minimum 10+ years (for Dir) of recent professional experience in leading extensive enterprise product programs.
Demonstrate at least 5+ years of cross-functional team management in a SaaS company, along with a comprehensive grasp of the product development lifecycle.
Showcase strong proficiency in executive communication and presentation skills.
Exhibit excellent analytical and problem-solving abilities, underscored by a history of hands-on, detail-focused work.
Display profound familiarity with the software development lifecycle, adeptly adapting and applying this knowledge in a dynamic environment using agile methodologies.
Establish credibility and rapport with senior executives, technical experts, and non-technical team members alike.
Excel in organizational, communication, and relationship-building competencies, thriving in a cross-functional, matrix management setup.
Delve into technical subjects relevant to the program, displaying a grasp of technical intricacies.
Collaborate effectively within an integrated team comprising technical and non-technical members.
Strong organizational, project management, analysis, and communication skills.
Successfully collaborate with functions across the company and various time zones, showcasing robust time management, analytical, and planning proficiencies.
Hold a bachelors Degree in Engineering, related disciplines, or possess equivalent experience in technical leadership roles. Additional management degrees are preferred.

This role offers a unique opportunity to contribute to the success of our Managed Services offerings and make a significant impact on our customers businesses. If you are passionate about technology, customer success, and project management, we encourage you to apply!

Preferred Requirements

Experience working with GTM and product launch teams
People management experience is a plus
Experience with Portfolio Management .

Senior Manager, Technology Program Management