R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Job Description: Technical Manager - Facilities (PAN India)

Position Title: Technical Manager - Facilities

Department: Corporate Real Estate / IFM

Reporting To: Director - Facilities

Location: PAN India

Role Purpose

The Technical Manager - Facilities is responsible forend-to-end technical governance, transformation, and optimization of engineering operations across all India locations. The role ensureshigh system reliability, cost efficiency, sustainability, and digital maturity, while drivingcontinuous improvement and innovation in facility operations.

This role goes beyond operations to activelytransform traditional facility management into a data-driven, smart, and optimized function.

Key Responsibilities:

1. PAN India Technical Governance

Provide centralized oversight for allengineering operations across locations.
Standardize maintenance frameworks, SOPs, and technical practices.
Drive consistency, reliability, and performance benchmarking across sites.

2. Hard Services Excellence

Oversee performance of:
- HVAC systems (Chillers, VRF/VRV, AHUs)
- Electrical infrastructure (HT/LT, DG, UPS)
- Fire & Life Safety systems
- Plumbing, STP/ETP
- BMS systems
Ensuremaximum uptime and zero critical failures.
Implement advanced maintenance strategies:
- Preventive
- Predictive
- Reliability-Centered Maintenance (RCM)

3. Technical Transformation & Optimization (Core Pillar)

A. Digital Transformation

Lead adoption ofsmart facility technologies, including:
- IoT-based equipment monitoring
- Smart meters and energy dashboards
- AI-based predictive maintenance tools
Drive implementation and optimization ofCAFM/CMMS platformsacross all sites.
Build centralizedtechnical command center dashboardsfor real-time monitoring.

B. Data-Driven Optimization

Analyze data across sites to identify:
- Energy inefficiencies
- Equipment performance gaps
- High maintenance cost areas
Implementdata-backed optimization strategiesto improve:
- Asset performance
- Lifecycle cost
- Resource utilization

C. Cost Optimization & Efficiency Engineering

Drive initiatives such as:
- Load optimization for HVAC and electrical systems
- Automation of manual processes
- Reduction in breakdown maintenance costs
Benchmark sites and replicate best-performing models.
Optimize AMC structures and vendor costs at a national level.

D. Asset Lifecycle Optimization

Developasset lifecycle strategies, including:
- Repair vs replaces decision frameworks
- Lifecycle costing models
- Standardization of equipment specifications
Improve asset longevity and ROI.

E. Smart Buildings & Automation

Drive transition towardsmart buildingsthrough:
- Integrated BMS systems
- Occupancy-based controls
- Automated lighting and HVAC optimization
Integrate building systems for centralized control and efficiency.

4. Energy & ESG Integration:

Lead energy optimization programs across all locations.
Drive ESG initiatives aligned with:
- Sustainability goals
- Energy reduction targets
Monitor and report ESG KPIs (aligned with GRI, BRSR).
Support green certifications (LEED / IGBC).

5. Vendor & AMC Strategy (National Level)

Standardize vendor ecosystem across sites.
Drive performance-based contracts with clear SLAs/KPIs.
Lead vendor consolidation and strategic sourcing initiatives.

6. Compliance & Risk Management

Ensure adherence to:
- Statutory regulations
- Electrical and fire safety norms
Lead technical audits and compliance reviews.
Ensure readiness for ISO and safety certifications.

7. Capex Planning & Engineering Projects

Drive PAN India CAPEX initiatives:
- Infrastructure upgrades
- Energy-saving retrofits
- Technology deployments
Ensure projects are delivered on time, within budget.

8. Incident & Business Continuity Management

Lead technical responses during major incidents.
Conductroot cause analysis (RCA)and implement preventive measures.
Strengthen technical resilience and BCP frameworks.

9. Stakeholder & Leadership Engagement

Act as technical advisor to:
- Director - Facilities
- Business leaders
- Site teams
Present insights, dashboards, and transformation roadmaps.

10. Team Capability & Transformation Culture

Build afuture-ready engineering team.
Drive training in:
- New technologies
- Automation tools
- Energy management
Promote a culture ofinnovation and continuous improvement.

11. Builder & Infrastructure Coordination

Engage with landlords/developers for:
- Infrastructure improvements
- Reliability issues
Ensure technical compliance in lease obligations.

12. Financial & Commercial Management

Manage OPEX & CAPEX budgets for technical operations.
Deliver measurable cost savings through optimization.
Support procurement and commercial negotiations.

13. Reporting & Governance

Publish PAN India dashboards on:
- Uptime
- Energy consumption
- Cost metrics
- SLA adherence
Drive governance through structured reviews.

Key Performance Indicators (KPIs)

System uptime (%) across locations
Reduction in energy consumption (YoY)
Cost savings from optimization initiatives
% predictive vs reactive maintenance
Asset lifecycle improvement metrics
ESG performance indicators
Vendor SLA compliance

Qualifications & Experience

Bachelor's degree in electrical / mechanical engineering
12-18+ years in Facility Management / Engineering
Strong experience inmulti-site technical operations
Certifications preferred:
- Certified Energy Manager (CEM)
- ISO 14001 / 45001
- LEED / IGBC

Key Competencies

Deep technical expertise
Transformation and innovation mindset
Strong analytical and data-driven approach
Leadership and influencing skills
Commercial and financial acumen

Tools & Systems

CAFM / CMMS
BMS / IoT platforms
Energy management systems
ERP (SAP, TYA)
Power BI / Analytics tools

Summary

This role is not just about managing engineering operations, it is abouttransforming facility management into a smart, optimized, and future-ready function. The Technical Manager drivesefficiency, sustainability, and innovation on a scale, making facilities astrategic business enabler rather than a cost center.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:

Program Leader - Technical Head