Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Cards Services, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job Responsibilities

Collaborate with product, analytics, business, and engineering partners to lead and develop product and design strategies.
Define, prioritize, and clarify user stories in coordination with other Product Managers, engineering leads, and the leadership team.
Work with business stakeholders and the India engineering team to maintain a healthy backlog and provide visibility across the enterprise, including at the executive level.
Collaborate with Agility Leads to run successful Release Planning and Sprint Planning sessions, as well as Sprint Reviews and Retrospectives.
Conduct pre-release reviews, including regression testing and quality assurance, to certify releases as production-ready, along with production validation.
Work closely with Product leads, developers, operations, and production management teams to research and resolve issues or defects that impact the customer experience.

Required Qualifications, Capabilities, And Skills

5+ years of experience in product, financial services, technology, project management, or other relevant fields.
Demonstrated history of managing product delivery or supporting product teams in financial services or technology.
Understanding of development processes, database usage, and microservices (e.g., Kafka, APIs).
Proven ability to collaborate with cross-functional teams (product, engineering, analytics, business).
Effective communication skills (both verbal and written) for engaging with business and technical stakeholders and management.
Demonstrated ability to thrive in ambiguous environments, driving clarity and structure while building products from concept to launch (0 to 1), including defining vision, strategy, and execution plans in the face of uncertainty.
Self-starter with a mindset focused on problem management/resolution and continuous improvement.
Agile project management experience, including proficiency in agile project management tools (i.e., JIRA Align, JIRA, Confluence, Lucid etc.).

Preferred Qualifications, Capabilities, And Skills

Industry/domain knowledge: Background in financial services, retail banking, or payments is a plus.
Agentic AI: Experience building products that leverage agentic AI, and a keen interest in the agentic AI landscape.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Senior Product Associate - Card Merchant Services