Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

Handle over-the-counter transactions in an efficient and accurate manner
Assist in customers enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
Prospect and introduce customers to the Bank's products and services.
Market and provide advisory on General Insurance to customers.
Educate and migrate customers towards our digital platform
Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint
Ability to understand issues and appropriately escalate to Management in a timely fashion
Ensure compliance with all regulatory requirements
Contributes to self and team effort by accomplishing related results

Requirements

Minimum Diploma qualification
Experience in delivering excellent customer journeys
Ideally candidates who have prior experience in the financial service sectors
Enjoy working in a fast-paced environment
Excellent interpersonal and communication skills
Meticulous and a good team player
Highly adaptable, ability to deal with ambiguity
Adapt to new way of working through our digital systems & tools e.g. Branch Connect system
Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role. Thus candidates will be required to complete these 2 certification if they are selected for the role.
Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Analyst, Branch Customer Service Executive, Consumer Banking Group (2500004G)