Job Description

You thrive at managing complex programs that have far-reaching implications for clients, employees, and stakeholders throughout the firm. This is the role for you!

As a Product Delivery Manager in the Machine Learning Operations team, you will be responsible in driving end-to-end execution for the product's vision and prioritized roadmap agenda. Ensure the health and wellness of the team remains on point with transparency and communication of work in flight to closure. Partner with product and technology to overcome impediments preventing productivity and continuously promote a unified culture by encouraging team collaboration.

Job Responsibilities

Build strong relationships with Product and Technical partners, setting clear expectations and providing excellent written and verbal communication
Maintains a deep knowledge of area product vision, strategy, and roadmap
Focus on risk and controls
Partners with Product Owners (PO's) / Area Product Owners (APO's) and delivery leadership to confirm impacts and scope across teams
Plan and delivery execution of product roadmap
Monitors Jira hygiene and enforces Jira standards
Managing product roadmap to align to the product budget and ensuring team availability
Manage Releases and communication
Identify & manage issues
Support the Agility Lead in driving continuous improvement across the team in order to drive efficiencies and improve the overall effectiveness of agile
Manage dependencies, including inside and outside of product area

Required Qualifications, Capabilities, And Skills

BS/BA degree or equivalent experience
Expert knowledge in all business processes across an entire line of business, as well expertise in other lines of business and technology disciplines
Strong understanding of firmwide risk and controls
Understanding of global and line of business project and program management standards and methods
Experience working with high-performing teams in complex program execution
Strong understanding of Agile methods; stakeholder management; budget management, risk management and operations
Ability to create and maintain relationships with a wide range of stakeholders throughout the firm
Excellent verbal and written communication skills
Open to change, with the ability to quickly learn new processes and adapt in a fast paced-environment

Self-starter with strong initiative

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Product Delivery Manager - Machine Learning & Intelligent Ops