Private Cloud, Change Management, Mainframe, Itil, Root Cause Analysis, Pmp, Six Sigma

VMware, Servicenow, Service Desk Support, Oracle Sql, Change Management, Windows, Confluence, Linux, Atlassian tools, Team Leadership, Jira Service Management, ITIL frameworks

Service Desk Management, Customer Service Orientation, Analytical Thinking, Project Coordination, Problem Solving

Windows Troubleshooting, Outlook Configuration, Team Lead, Service Desk operations, International Voice Process, customer-focused