Location Name: Pune Corporate Office - Mantri

Job Purpose

To support the delivery and execution of the end-to-end Rewards Product journey by managing product requirements, digital integrations, and reward fulfillment processes, thereby enhancing customer engagement and supporting overall business growth.

Duties And Responsibilities

Assist in defining reward journeys, eligibility rules, and fulfillment workflows aligned with business objectives and product guidelines.
Coordinate with technology teams to manage digital platform integrations and ensure accurate reward issuance.
Work closely with business, marketing, and operations teams to translate campaign and journey requirements into product features.
Monitor reward performance metrics such as issuance success, redemption rates, customer engagement, and failure trends.
Support UAT, release management, and go-live readiness for reward-related features and campaigns.
Identify and flag operational risks, system issues, and improvement opportunities to the GB5 product owner.
Ensure adherence to process, policy, and compliance requirements across reward journeys.

Key Decisions / Dimensions

Prioritizing day-to-day execution tasks and minor enhancements within the defined product roadmap.
Recommending reward journey improvements and operational fixes based on performance data and feedback.
Deciding on issue resolution approaches for low-to-medium impact reward failures.
Determining readiness for UAT sign-offs and controlled feature rollouts in coordination with the GB5 product owner.
Escalating high-impact risks, dependencies, or deviations to the GB5 role in a timely manner.

Major Challenges

Scaling Rewards Execution: Supporting increasing reward volumes and new journeys while ensuring accuracy and timeliness.
Balancing Speed and Quality: Delivering product changes quickly without compromising customer experience or platform stability.
Managing Integration Dependencies: Coordinating across multiple internal systems and external partners with limited direct control.
Maintaining Journey Consistency: Ensuring consistent reward logic, communication, and experience across channels and campaigns.
Handling Operational Issues: Managing reward failures, customer escalations, and reconciliation challenges on an ongoing basis.

Required Qualifications And Experience

Bachelor's degree in Engineering, Technology, Business Administration, or a related discipline from a recognized institution.

MBA or equivalent post-graduate qualification will be an added advantage.

<3 years of experience in Product Management, Digital Platforms, Customer Journeys, or Technology-enabled business roles.

Hands-on experience in executing product features, managing integrations, and supporting live digital products.

Familiarity with rewards, loyalty programs, fintech platforms, or customer engagement solutions preferred.

Working knowledge of APIs, system workflows, UAT processes, and vendor coordination.

Strong analytical, documentation, and stakeholder management skills.

Deputy Unit Manager - Digital Platforms and Consumer AI