About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for managing New Process Implementation and increasing sourcing through YONO platform.

Role Accountability

Drive Key Projects to enhance productivity of SBI Card Banca Channel

Design program and journey in consultation with Sales team and Get Legal, Compliance and Infosec approvals on the journey
Lead detailed preparation and walk through of BRD to SBI IT and SBI Card IT, resolve all queries and incorporate feedback
Get project prioritized for development in SBI and SBI Card, conduct effective UAT and other testing and get all bugs rectified followed by preparing and driving a structured launch plan and conducting a Pilot Launch+A1 to take learning
Oversee final launch, look out for any issue or challenges and publish metrics of success
Ensuring 1 lac cards from YONO/INB E2E Journey and 5 lac cards from Branch Journey

Bank Stakeholder Management

Work in coordination with YONO Business, YONO IT, SBI Compliance, SBI Analytics & Special project team to get the desired projects designed, approved and implemented.
Leading the Customer Service Effort by managing Customer Service Escalation including hand deliveries

Operating Rhythm

Chart out a detailed Project Plan with Timelines, support required etc.
Publish reports for performance tracking and conduct required training sessions for the Sales & bank teams to achieve higher productivity.

Support to Circle Sales Team

Provide continuous support to Circle Sales team on their circle requirements and ensure quick resolution for IT related issues raised by Sales team

Represent SBI Card in P Review, Conference, Strategy Meets, Governing Council

Represent SBI Card in various P-Review, CENMAC and Circle review meets, Project review, Strategy Meet, prepare MOM / Action items from these meetings and get them actioned upon
Ensure adherence to the regulatory framework and law of the land in all operations

Driving new initiatives between SBI and SBI card

Lead design and implementation of any digital initiatives involving integration between SBI and SBI card IT systems
Keep a watch on industry best practices for new tools/government guidelines and benchmark existing process and build new process basis any new development in industry
Ensure process documentation and compliance adherence

Training and Development

16. Design training manuals for all India training for SBIC and SBI.
17. Lead All India Sales Training.A1

Measures of Success

Timely and accurate implementation of YONO system changes
Voice of customers (Leadership)
Smooth Operations of existing program
Process Adherence as per MOU
Enhancement in channel penetration.

Technical Skills / Experience / Certifications

Experience in IT project management
Knowledge of application processing
Understanding of application approval process
Awareness of bank branch operations

Competencies critical to the role

Customer Orientation
Stakeholder Management
Analytical Ability
Problem Solving Skills

Qualification

Graduation in any discipline

Preferred Industry

FSI

Assistant Vice President - Strategic Project & Digital Acquisition