Location Name: Pune Corporate Office - Weikfield

Job Purpose

Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary selfservice channels for payments, settlements, promisestopay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:

DB Architecture change for sync multiple systems
Vertical Wise DMS One App Version Management
Consolidation of Process (NACH, Death & Insurance Portal & CRM)
SFDC CRM evaluation

Duties And Responsibilities

A – Key accountabilities pertaining to the role

Product Strategy & Roadmap

Define multiyear roadmap for the DMS App & Web including journey enhancements, capability upgrades, UI/UX modernization, and regulatory compliance.

Prioritize features based on business value, customer need, compliance impact, and technology feasibility.

Technology Delivery & Architecture

Lead solutioning and development across Android, iOS, and Responsive Web stacks.

Ensure seamless integration with core systems (Indus/Core), OneCRM, Dialer, Segmentation Portal, Payment Gateways, Dispute/Refund Engines, and Analytics.

Release Management & Operational Excellence

Own release calendars, approval gates, rollout/rollback plans, app store compliance, and hypercare frameworks.

Ensure comprehensive documentation: SOPs, runbooks, FAQs, error dictionaries, user guides.

B – Additional Accountabilities

Maintain dashboards, KIDs, and run weekly/monthly leadership reviews.

Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.

Key Decisions / Dimensions

Feature prioritization, roadmap direction, and design choices.
Release gating, rollout strategy, and technical guardrails.
Control frameworks for security, consent, communication, and payments.

Major Challenges

Balancing rapid iteration with security, stability, and compliance.
Integrating multiple systems while sustaining performance and reliability.
Ensuring omnichannel consistency across app, web, and assisted journeys.
Managing customer diversity (languages, device types, digital maturity).

Required Qualifications And Experience

Qualifications

B.E./B.Tech

Certifications in Product Management, Cloud, Security/Privacy, Agile/SAFe desirable

Work Experience

12–18 years leading highscale app/web products (preferably BFSI/collections/digital payments)

Strong expertise in UX, mobile/web development, payments, compliance, and analytics

Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.

Lead - Tech Transformation/Senior Lead - Tech Transformation