About Avaya

Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

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Job Description

As a Tooling Expert, you will serve as the technical liaison between Cloud Operations and Engineering for our deployment and release infrastructure. You aren't just a user of tools you are the one who ensures they work effectively so Cloud Operations can perform their daily duties efficiently. This role is designed for a high-autonomy engineer who can own issue resolution end-to-end without relying on core engineering teams.

You will act as the first point of contact for complex debugging scenarios involving Jenkins pipelines, GitHub Actions, and Terraform environments. Given the critical nature of this role, you will be granted a higher level of environment access than standard cloud engineers to facilitate rapid recovery and optimization.

Key Responsibilities

Autonomous Problem Solving: Own and resolve complex technical issues within the CI/CD pipeline and cloud infrastructure without escalating to engineering.
First-Response Debugging: Lead investigations into failed upgrades and orders, identifying root causes in Jenkins, GitHub, and Terraform configurations.
Infrastructure Reliability: Maintain and optimize deployment tooling to ensure high availability and seamless release cycles.
Privileged Troubleshooting: Utilize elevated system access to perform deep-level debugging across Windows and Linux environments as well as CI/CD, version control, and cloud orchestration tools.
Process Improvement: Identify recurring failure patterns in the new order and release process, document, and suggest permanent fixes to Engineering via JIRA.

Required Skills & Qualifications

Experience: Approximately 5 years of hands-on experience in DevOps, SRE, or Tooling Engineering.
Cloud Orchestration: Deep understanding of AKS, Kubernetes and Argo CD.
Infrastructure as Code (IaC): Advanced proficiency in Terraform.
CI/CD & Version Control: Extensive experience with Jenkins pipelines and GitHub.
OS Agnostic: Strong troubleshooting skills in both Windows and Linux environments via CLI.

Preferred Qualifications

Security Mindset: Experience managing secrets and sensitive configurations within a high-access environment.
Scripting Expertise: Proficiency in Python, Bash or similar scripting language to automate self-healing scripts for common pipeline failures and enhance/automate common intra-team tasks.
Certification: CKA (Certified Kubernetes Administrator) or HashiCorp Terraform Associate.
Monitoring: Familiarity with observability tools (e.g., Prometheus, Grafana, or ELK stack) to preemptively identify upgrade bottlenecks.

Daily Operations

This role operates within a high-velocity framework to ensure maximum uptime for our release solutions:

Team Sync (Weekly Stand-up): You will participate in a weekly sync with the Cloud Operations team to prioritize critical blockers, review failed orders from the previous week, and coordinate with Adam Anzeveno on high-priority infrastructure goals.

Two-Week Sprints: While your primary focus is real-time debugging, you will dedicate a percentage of your capacity to Engineering stand-ups and sprint reviews to get an in-depth look at what is being released from Engineering and how it impacts our tool suite.

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Experience

3 years experience at the Engineer Two level or 5 - 8 years total experience

Education

Bachelor degree or equivalent experience

Master degree or equivalent experience

Preferred Certifications

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

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