This role is for one of our clients
Company Name: Kapture CX

Industry: Technology, Information and Internet

Seniority level: Mid-Senior Level

Min Experience: 4 years

Location: Bengaluru, Mumbai

JobType: full-time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who are we
Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture's products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about
As a Senior Technical Account Manager, you become the trusted technical advisor for our clients. You ensure customers successfully onboard, integrate, and scale on Kapture's platform while proactively solving complex technical challenges and driving long-term value.

Sounds interesting
Here's a more detailed description of what you will do in this role:

You will lead client onboarding and integrations, working hands-on with APIs, JSON payloads, and tools like Postman and cURL to ensure seamless adoption.

You will own technical support and escalations, diagnosing issues using logs, Kafka, Grafana, Sentry, and collaborating closely with engineering and product teams to drive fast resolutions.

You will build strong, trusted client relationships by acting as a technical advisor and advocate, translating complex concepts into clear, actionable insights.

You will proactively identify optimization opportunities, conduct platform health checks, and recommend technical strategies to help clients maximize ROI.

You will document issues, resolutions, and RCAs while sharing feedback and insights to influence product improvements and best practices.

This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role
You consistently deliver smooth client experiences, resolve issues before they escalate, and help customers fully leverage Kapture's platform to achieve measurable business impact.

What would make you a good fit for this role
Here are the basic requirements:
You have strong hands-on experience with API integrations and system troubleshooting.

You are comfortable working directly with enterprise clients and managing multiple priorities.

You can collaborate effectively with engineering, product, sales, and support teams.

You enjoy solving complex technical problems in fast-paced environments.

What are the most critical skills for this role
You can debug issues by inspecting logs, tracing errors, and identifying root causes quickly.

You are proficient with modern tech stacks and monitoring tools like Kafka, Grafana, and Sentry (or similar).

You communicate technical concepts clearly to both technical and non-technical stakeholders.

You take ownership and think proactively about client success and platform optimization.

You will have an advantage if you:
You have prior experience working with CRM platforms like Salesforce or HubSpot.

You are comfortable working with SQL/NoSQL databases and understanding data flows.

You have exposure to chatbot technologies or AI-driven automation platforms.

You enjoy creating clear documentation, troubleshooting guides, and RCAs.

Why should you be interested
Here's what you will gain from this role:
An opportunity to work at the intersection of technology, clients, and business impact.

Hands-on exposure to large-scale CX automation and AI-powered platforms.

Collaboration with highly skilled product, engineering, and customer success teams.

Strong growth opportunities in a fast-scaling global SaaS organization, along with competitive compensation and performance-linked rewards.