Customer complaints resolution

# Coordinating with Regions/Customer to understand the customer issues & with respective manufacturers# sites on grade under complaints.

# Co-ordinate with all stakeholders for complaint resolution.

New Grade Development

# Support review of existing or develop new grade specification based customer feedback / benchmark studies / Import Analysis & make changes in consultation with various stakeholders.

# Based on feedback co-ordinate with regions/respective business group for customer trial/feedback & manage Customer feedback

Business Development

# Suggest customers on usage of RIL grades to replace conventional material.

# Coordinate for in-house and customer trials with RIL Products

# To support preparation of application notes/Promotion literature.

Benchmarking Grades

# Coordinate with regions for collection of competitor grade and for in-house evaluation and testing.

# Co-ordinate with Manufacturing sites/Business group for possible improvement of existing company's grades if needed

Optimized Additive/ Cost Reduction

# Support review of additive packages based on end products/process requirements.

# Understand end process for optimizing additive package in each of the grades.

# Discuss with manufacturing team for possible changes in additive formulation.

# Based on in-house work propose optimized additive package for trails to manufacturing sites.

Product regulatory compliance

# Coordinate with Product Groups on regulatory related issues like 3rd party certifications

# Participate in review /finalization of BIS/ISO standards to promote the company's products & to coordinate/guide regulatory officers in ISO /REACH compliance.

# Participation in BIS activities for new standards/modification

Customer Co-ordination

# Coordination with respective manufacturing site for grade performances and for quality review meetings.

# Coordination with QC/Manufacturing site/Business group & region for lot mapping for specific customers.

# Coordination with QC/Business group HO for release of near Prime lots for specific customers to avoid any down gradation (loss of value) and without any complaints from the customers

Sr. Manager - Technical Services - PVC