Overview

The transitions specialist works with the transitions manager to plan and execute one or more of the migration projects.

This position will be responsible for successful migration of specified roles into GBS. They will work across the team to ensure knowledge sharing and enabling the delivery team to be well prepared for the go live

Responsibilities

Doing the following for their specific projects, under supervision of Transitions Manager
Plan transitions in detail, including identification and scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned
Provide feedback to TM/s on service design & solution documentation
Coordinate and successfully project manage the transition of processes in scope from the local site/s into the BSC (Manage the transition on site)
Collaborate with TM/s and local site management
Monitoring and reporting on transition progress
Resolving transitions issues, document risks and create mitigation plans
Providing a link during transition between the BSC Knowledge Capture Team, senior level management, TM, other stakeholders
Ensure the appropriate documentation of the local processes, including providing a quality review of documentation (Process Maps and Desktop Procedures)
Ensure correct application of transition methodology to each transition being managed by the TC
Ensure successful delivery of transition outputs, including Decision Gates, Ramp Up & Go Lives, and the overall transition completion

Qualifications

Proven ability to work with different stakeholders, excellent stakeholder management and client handling (domestic & international) skills
Excellent communication (written and oral) and interpersonal skills
Proven ability to manage change in a fluid, dynamic and evolving environment
Track record of excellent project execution / delivery preferred
Understanding of metrics, process improvements, lean and six sigma would be helpful
Proficient with MS Office – MS Excel and MS Power point in particular
Overall experience of close to 8-10 plus years in a process industry
Prior experience in global transitions or running a delivery ops is a must
Willingness to travel extensively (during the transitions)

Minimum required:

1 to 3 years: Minimum 1-2 years of relevant experience in a similar position (TS/Manager/ Project Manager) in an international SSC or BPO environment

Preferred:

3 to 6 years: International experience; Proven track record of conducting or participating in onshore KC , operations expertise in HR/FP/Sales/Mktg for tower alignment

Transition Specialist