This role is for one of our clients
Company Name: Brainmine Web Solutions

Industry: Advertising Services

Seniority level: Mid-Senior level

Min Experience: 5 years

Location: Pune

JobType: full-time

Operational Head - Digital Marketing Agency

Department - Operations & Digital Marketing

Reports To - Director / Management

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are looking for an experienced and result-oriented Operational Head to lead and manage the overall operations of our Digital Marketing Agency. The ideal candidate will be responsible for overseeing service delivery, team management, client satisfaction, process improvement, resource planning, operational efficiency, profitability, and business growth.

Mandatory Requirement: Candidates must have extensive experience in managing Digital Marketing operations and handling SEO clients. Hands-on experience in client communication, strategy planning, performance reviews, reporting, client retention, team management, and successful delivery of SEO, PPC and SMO campaigns is essential. Prior experience working in a Digital Marketing Agency as a manager or head is mandatory.

Key Responsibilities

Operations Management

Oversee day-to-day agency operations and ensure smooth execution and delivery of client projects
Develop, implement, and improve operational processes, SOPs, and quality standards
Monitor project timelines, resource allocation, team productivity, and service quality
Ensure timely delivery of projects while maintaining client satisfaction and profitability

Team Leadership & People Management

Lead, mentor, and manage Team Leads and Digital Marketing departments
Conduct performance reviews, training programs, and team development initiatives
Drive accountability, productivity, and continuous improvement across teams
Support recruitment, onboarding, employee engagement, and retention activities

Client Management

Manage and oversee SEO and Digital Marketing client accounts
Build and maintain strong client relationships
Conduct client review meetings and strategic discussions
Monitor campaign performance and ensure achievement of client objectives
Handle client escalations and ensure high levels of client satisfaction and retention
Review reports, recommendations, and deliverables before sharing with clients

Business Growth & Strategy

Work closely with Sales and Business Development teams to achieve revenue targets
Identify opportunities for process optimization, service expansion, and business growth
Improve operational efficiency and scalability across departments
Support strategic planning and execution of organizational goals

Reporting & Compliance

Monitor operational KPIs, team utilization, project profitability, and delivery performance
Prepare and present operational reports to management
Ensure compliance with company policies, processes, and quality standards

Required Skills

Strong leadership, team management, and decision-making skills
Excellent communication, presentation, and stakeholder management abilities
Proven experience managing SEO, PPC, Social Media Marketing, Website Development, Content, and Digital Marketing teams
Strong project management and operational planning capabilities
Ability to manage multiple teams, projects, and client accounts simultaneously
Expertise in process improvement, performance management, and client retention
Strong analytical, problem-solving, and organizational skills

Preferred Qualifications

Bachelor's Degree in Marketing, Business Administration, Management, or a related field
MBA preferred
Prior experience in a Digital Marketing Agency is mandatory

Experience

8+ years of overall experience in Digital Marketing
Minimum 3+ years of experience as an Operations Manager, Delivery Manager, Agency Head, Operational Head, or a similar leadership role
Proven experience handling SEO clients and managing Digital Marketing delivery teams

Key Performance Indicators (KPIs)

Client retention and satisfaction
Team productivity and resource utilization
Revenue growth and profitability
Project delivery quality and timelines
Employee retention and team development
Process adherence and operational efficiency
Achievement of organizational goals and business targets

Compensation

Competitive salary based on experience
Performance-based incentives
Leadership and career growth opportunities

About Brainmine
Brainmine Web Solutions Pvt. Ltd. is a leading Digital Marketing, Web Development, Software Development, and AI Solutions company helping businesses accelerate growth through innovative technology and result-driven marketing strategies.

Operational Head - SEO and Digital Marketing Agency