Join JPMorganChase's Document & Business Solutions team in Mumbai, where you'll play a key role in aiding transaction processing. This position offers a unique opportunity to work in a dynamic, fast-paced environment within a globally recognized financial institution, contributing to the efficient flow of critical banking operations.

As a Client Service Representative, you will be responsible for the accurate and efficient digitization of documents related to international trade finance transactions. You will operate scanning equipment, maintain document records, and ensure compliance with established protocols and service level agreements. This role requires strong attention to detail, time management skills, and the ability to manage large volumes of documents with precision.

Maintain inward and outward registers and scan import/export documents received from overseas banks (LC and Collections)
Dispatch Documents Against Acceptance (DAN) and scan acceptances upon completion
Scan export LC and collection documents and manage Goods Received waiver requests
Maintain main stock and stationery for Bank Guarantee issuance
Organize and prepare documents for digitization, ensuring clarity, completeness, and accuracy
Enter accurate indexing and taxonomy information into the system
Operateefficiently scanning equipment, adjusting settings for resolution and file format
Generate comprehensive reports on digitization activities and transaction numbers
Prioritize work to adhere to SLAs and manage large volumes of documents effectively
Maintain accurate records including tracking numbers and dates, ensuring strict confidentiality
Address technical issues with scanning equipment promptly and establish cross-functional support processes

Working knowledge of international trade finance documentation
Basic computer skills including familiarity with operating systems and office software
Ability to identify and correct errors during the digitization process
Efficient categorization and proper indexation of digitized documents
Effective communication skills for collaboration with team members and other departments
Strong time management skills and ability to meet deadlines
Adherence to established procedures, guidelines, and confidentiality standards

3+ years of experience in document management within a banking environment
Background in banking or financial services
Experience with scanning equipment and document management systems
Familiarity with import/export documentation and letter of credit processes
Experience generating reports and maintaining detailed transaction records

Document & Business Solutions Trade Support