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Job Title: Key Account Manager

Location: Navi Mumbai (Turbhe)

Experience: 5 years

Salary Budget: 10 to 12 LPA

Job Summary:

The Key Accounts Managr will support the management and growth of key customer accounts, primarily in the E-commerce categories, with a focus on Modern Trade and Qcom (Quick Commerce) channels. The candidate should have prior experience in E-commerce Platform. The role involves maintaining strong client relationships, supporting sales growth initiatives, coordinating with internal teams, and assisting in delivering business objectives. The ideal candidate will bring relevant experience in FMCG, particularly in spices and dry fruits, and demonstrate a strong understanding of modern trade dynamics. Experience in New Age B2C Startup.

Key Responsibilities:

Account Management:

Act as a point of contact for assigned key accounts and support the Key Account Manager in handling larger accounts.
Build and maintain positive relationships with client stakeholders.
Understand client business needs and assist in delivering tailored product and service solutions.
Ensure smooth coordination of account-related activities and maintain high service levels.

Sales Support and Revenue Growth:

Assist in identifying and following up on business opportunities within existing accounts.
Support the execution of sales strategies to increase product visibility and sales performance in Modern Trade and Qcom channels.
Collaborate with the sales team to achieve assigned revenue targets and category growth.
Help prepare presentations, proposals, and reports for client meetings.
Ensure expansion of lines, geographies and increase availability.

Negotiation and Contract Support:

Support the Key Account Manager in contract renewals and day-to-day commercial discussions.
Coordinate timely documentation and compliance for key accounts.
Assist in addressing operational or supply issues that arise with accounts.

Collaboration and Coordination:

Liaise with internal departments (procurement, supply chain, marketing, finance) to ensure smooth execution of client requirements.
Communicate client feedback and market insights to internal stakeholders.
Monitor account performance and assist in preparing sales and performance reports.

Market Research and Analysis:

Track market trends, competitor activities, and category developments in spices and dry fruits.
Share insights with the Key Account Manager to refine account strategies.

Qualifications

Bachelor's degree in Business, Marketing, or a related field.
2 to 4 years of experience in key account management, sales, or business development from E-commerce platform only.
Familiarity with Modern Trade, Qcom platforms, and retail business operations.
Strong communication, interpersonal, and coordination skills.
Proficiency in Microsoft Office (Excel, PowerPoint); knowledge of ERP or CRM systems is a plus.
Good analytical and problem-solving abilities.
Ability to work both independently and within a team environment.

Preferred Qualifications

Experience working with Modern Trade retailers and Qcom platforms.
Knowledge of category management practices and consumer behavior in food categories.
Exposure to handling supply chain or merchandising for food/FMCG products.
It is required for the candidate to have prior experience in the E-commerce Platform category

Working Conditions

Office-based role (Navi Mumbai) with occasional travel to client sites and market visits.
Flexibility for remote work as per company policy.

Key Account Manager (Preferably experienced in E-commerce platform)