Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Veradigm

Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life.

For more information, please explore www.veradigm.com.

Job Summary

What will your job look like:

The IT Support Specialist provides advanced technical assistance and support for hardware, software, and complex IT issues across multiple technology domains. This role manages escalated service requests, performs in-depth troubleshooting, and collaborates closely with IT engineering teams to resolve persistent infrastructure problems. Responsibilities include root cause analysis, knowledge base development, and full lifecycle management of IT equipment.

Key Responsibilities

Independently resolve cases escalated from the Service Desk with minimal supervision.
Perform advanced troubleshooting, collect diagnostic data, and escalate major incidents to engineering teams when necessary.
Develop and document Root Cause Analysis (RCA) for significant incidents.
Create and maintain detailed knowledge articles and runbooks for recurring issues.
Proactively monitor system alerts and communicate outages promptly.
Manage imaging, inventory, distribution, and recovery of IT equipment.
Provide on-site hot-hands support for IT engineering teams.
Coordinate with vendors for hardware and accessory shipments.
Ensure compliance with IT standards and contribute to process improvements

An Ideal Candidate Will Have

Education

Bachelor's degree preferred (or equivalent practical experience).

Work Experience

2–4 years of relevant IT support experience preferred.
Prior Service Desk experience (0–2 years) is an advantage.

Certifications

CompTIA A+ or equivalent preferred.
Security+ and ITIL Foundations certifications preferred.
Advanced certifications (e.g., CCNA, Microsoft) are a plus

Skills & Competencies

Strong expertise in Microsoft operating systems and Office suite.
Advanced knowledge of PC components and troubleshooting techniques.
Proficiency in case management systems and incident handling.
Intermediate knowledge of networking principles.
Working knowledge of Mac OS and Linux environments.
Basic understanding of cybersecurity practices.
Excellent communication and customer service skills.
Ability to work independently and mentor junior team members

Working Conditions

Standard workweek with rotating multi-shift schedules, including night shifts.
Mandatory on-site work at designated offices.
Remote work is not applicable for this role.

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

Competitive salary & performance bonuses
Quarterly Company-Wide Recharge Days
Flexible Work Environment (Remote/Hybrid Options)
Professional development and certification reimbursement
Comprehensive health, retirement, and wellness benefits.
Peer-based incentive Cheer awards
All in to Win bonus Program

To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -

https://veradigm.com/about-veradigm/careers/benefits/

https://veradigm.com/about-veradigm/careers/culture/

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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