Guest Services Supervisor (GSS)

(Floor Captain / F&B Executive – Single Table Ownership Role)

Location

Fieno – Traditional Italian Restaurant

Colaba, Mumbai

Opening

June 2026

About Fieno

Fieno is an upcoming traditional Italian fine‑dining restaurant located in Colaba, Mumbai. The concept is rooted in authentic Italian cuisine, refined European service standards, and personalized guest engagement, offering a calm, elegant, and premium dining experience.

Position Overview

The Guest Services Supervisor (GSS) is a hands‑on service professional responsible for complete ownership of assigned tables, including order taking, food & beverage service, wine service, clearance, and guest engagement.

This is not a supervisory role over stewards—the GSS independently manages the entire service cycle for their tables, ensuring seamless, personalized, and polished service.

Key ResponsibilitiesEnd‑to‑End Table Service

Take full ownership of assigned tables from guest arrival to departure
Personally manage:
Table setup and presentation
Order explanation and recommendations
Food and beverage service
Wine presentation, opening, and service
Table clearance, crumbing, and reset
Maintain natural pacing of courses in coordination with the kitchen

Guest Experience & Engagement

Welcome guests warmly and establish rapport
Understand guest preferences and dining expectations
Confidently handle special requests and dietary requirements
Resolve guest concerns independently, professionally, and discreetly
Ensure guests receive a personalized, European‑style fine‑dining experience

Food & Wine Knowledge

Demonstrate strong understanding of traditional Italian cuisine, ingredients, and regional styles
Confidently explain menu items, preparation techniques, and chef specials
Recommend Italian wines, pairings, and aperitifs/digestifs
Execute correct wine service protocol, including glassware selection and decanting where required

Operational Excellence

Coordinate directly with kitchen and bar for accurate and timely service
Ensure adherence to service SOPs, hygiene, and safety standards
Maintain impeccable grooming, posture, and professional demeanor
Assist with opening, closing, and mise‑en‑place responsibilities
Support management with guest feedback and service observations

Candidate ProfileExperience

4–5 years of experience in fine‑dining or luxury hospitality
International work experience preferred (Europe, Middle East, luxury cruise lines)
5‑star hotel or high‑end independent restaurant background strongly preferred

Core Skills & Attributes

Comfortable handling single‑handed table service without support staff
Excellent command over Italian cuisine and wine service
Strong communication and interpersonal skills
Calm, composed, and guest‑focused under pressure
High attention to detail and service finesse
Passion for hospitality and classic dining traditions

Education

Degree or Diploma in Hotel Management / Hospitality preferred

What We Offer

Opportunity to be part of a prestigious Italian restaurant opening
Refined work environment with strong service culture
Best in Class compensation aligned with experience, and variable Service Charge
Long‑term growth opportunities within a premium hospitality company and house of brands

Restaurant Guest Services Captain