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We are currently seeking a MuleSoft Application Support Engineer to join our team in Bangalore, Karntaka (IN-KA), India (IN).

We are hiring a MuleSoft Application / Production Support Analyst (L1/L2) with 2-5 years of experience to support MuleSoft-based integration platforms. The role focuses on monitoring scheduler-driven integrations, providing first- and second-level production support, handling incidents, coordinating with technical teams, and ensuring reliable execution of batch and API-based processes.
Key Responsibilities
- Provide L1/L2 production support for MuleSoft applications, with a focus on scheduler-based and batch integrations.
- Monitor MuleSoft applications, scheduled jobs, APIs, and integration flows to ensure timely and successful execution.
- Perform initial triage, troubleshooting, and resolution of incidents related to Mule 4 flows, scheduled jobs, APIs, connectivity, and DataWeave transformations.
- Analyze logs, error messages, job failures, and alerts to identify issues and provide appropriate resolution or escalation.
- Handle basic configuration changes, minor fixes, re-runs, and recovery activities as per defined runbooks and support procedures.
- Ensure scheduled jobs are monitored closely, including dependency checks, failure identification, restart/re-run coordination, and status reporting.
- Monitor application health, job execution status, CloudHub logs, alerts, and dashboards to proactively identify potential issues.
- Support deployments on CloudHub by performing validation, monitoring post-deployment activities, and reporting issues.
- Troubleshoot API integration and connectivity issues across internal and external systems, escalating complex issues to L3/development teams when required.
- Collaborate with L3 support, infrastructure, development, and business teams during incident resolution, releases, and batch monitoring.
- Maintain and update runbooks, job schedules, incident logs, recovery procedures, and support documentation.
- Participate in release support, batch window monitoring, shift handovers, and on-call support for critical job cycles.
Required Skills
Preferred Experience
- Experience supporting batch processing systems, API integrations, or event-driven integrations.
- Exposure to AWS or cloud-based environments is a plus.
- Familiarity with monitoring tools, alerting platforms, and job orchestration tools.
- Experience working in retail/ecommerce support environments is an added advantage.
Operational Requirements

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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