Company Overview

300+ media companies as clients, $40+ billion in revenue processed, 25,000+ worldwide users.

Operative is a revenue accelerant for media companies around the world. No other software company in AdTech space, brings a comparable depth of experience to create truly innovative software that performs across all platforms, revenue models and business units. We are a SAAS (Software as a Service) platform which helps clients manage advertisements both in the linear (TV) and digital space. We have been in the market for over two decades and have 1100+ employees with 12 offices spread across the globe. Operative is proud to play a pivotal role in the way advertising is bought, sold and managed across media industry.

JOB SUMMARY

We are looking for a highly motivated and detail-oriented NOC Engineer to join our Technology Operations Center (TOC) Monitoring Team with a focus on Cloud Platforms. In this role, you will be responsible for monitoring and troubleshooting cloud infrastructure, ensuring optimal performance, and escalating issues as required. You will play a crucial role in maintaining service availability, reliability, and performance for cloud-based applications and services.

MAIN DUTIES AND RESPONSIBILITIES

Cloud Infrastructure Monitoring: Monitor cloud environments (AWS, GCP etc.) for resource performance, availability, and security
Incident Detection and Reporting: Detect and report network and system anomalies in cloud environments such as downtime, latency issues, or performance degradation
Issue Escalation: Escalate critical issues related to cloud services, resources, and applications to senior technical teams for prompt resolution
Cloud Resource Management: Assist in monitoring and managing cloud resources (servers, virtual machines, storage, databases, etc.), ensuring proper allocation and optimization
Log Analysis: Review and analyse logs from cloud services and platforms (e.g., CloudWatch, ELK) to identify patterns or issues that need resolution
Routine Checks: Perform regular health checks on cloud infrastructure, services, and applications to ensure uptime and prevent issues
Build Automation: Setup monitoring and perform automation tasks, such as auto-scaling, load balancing, and resource provisioning in the cloud
Documentation: Maintain and update records of cloud infrastructure status, incidents, troubleshooting steps, and resolutions
Customer Communication: Provide status updates to internal stakeholders or customers regarding cloud-related incidents or maintenance schedules
Collaboration: Work with senior cloud engineers and IT teams to resolve cloud infrastructure issues and optimize performance

COMPETENCIES

Must have skills:

Monitoring & Observability Tools knowledge (Grafana, New Relic, Zabbix, ELK, AWS CloudWatch etc.)
Familiarity with Cloud platforms (AWS, GCP etc.) and ability to monitor, manage, and troubleshoot cloud infrastructure and services.
Working knowledge of AWS CloudWatch including creating monitors, setting up alerts, and analysing logs to detect and troubleshoot infrastructure issues.
Familiarity with Networking concepts (TCP/IP, DNS, DHCP, etc.) and cloud networking configurations.
Understanding of virtual machines, cloud storage, and cloud databases.
Must have Python/Shell scripting knowledge. (Atleast working knowledge is desirable).
Good knowledge & understanding of Operating Systems (Linux, Windows).

Good to have/ Desired skills:

Working knowledge of AWS Lambda and serverless architecture; ability to monitor Lambda function performance, detect failures, and identify issues in serverless workflows.
Experience with REST APIs and HTTP concepts; ability to monitor and troubleshoot backend service connectivity and performance issues.
Good understanding of AI-powered monitoring tools and their role in automating incident detection and remediation in cloud infrastructure.
Experience with ticketing & workflow tools like Jira for incident and task management.

KEY COMPETENCIES

Attention to Detail: Ability to identify potential issues and performance degradation in cloud environments.
Problem-Solving: Strong troubleshooting skills, able to diagnose issues and suggest solutions under pressure.
Communication Skills: Effective verbal and written communication skills for providing updates and documentation.
Teamwork: Able to work collaboratively within a team and communicate effectively with senior engineers and technical teams.
Adaptability: A willingness to learn more about cloud technologies, platforms, and monitoring tools in a dynamic environment.

EDUCATION, CERTIFICATION AND EXPERIENCE

Educational Background: Bachelor's degree in computer science, Information Technology, Cloud Computing, or related field (or equivalent)
Work Experience: Minimum 1 to 2 Years.

Why join us

Operative is a technology-oriented product organization that believes in empowering its people
We use the latest tech stack and empower our engineers to learn, work and ideate on new technologies available in the market
We provide flexi work schedules and remote working to encourage work life balance
We are an equal opportunities employer and recruit based on the experience and skill set.
We offer a competitive salary and benefits package

Please apply online and upload your CV.

Operative is a merit-first, equal opportunity employer; diverse applications are encouraged.

Operative cares about your privacy and protecting your data. By submitting an application for a position with Operative, you acknowledge that you have read the following and consent to how Operative treats your data: 1) the Candidate Privacy Policy available at https://www.operative.com/candidate-privacy-notice/ (or if you are a candidate from Israel the Candidate Privacy Notice (Israel), available at https://www.operative.com/candidate-privacy-notice-israel/, and 2) the Candidate Notice for Data Transfer and Retention available at https://www.operative.com/candidate-notice/.

Network Operations Center Engineer

Network Operations Center Engineer