HR Service Delivery (HRSD) module, Automated Test Frameworks (ATF), User Acceptance Testing (UAT), Business Rules, Workflows, Ui Policies, AI Summary functionality for Knowledge Articles, ServiceNow configuration and administration, Knowledge Management components, Production Validation

Servicenow, It Service Management, Itil, SLA frameworks, Roles and Access Controls, Reporting and Dashboards, Service Offerings, Business Service models, Resolver Group design, Service Catalog structure, user groups, Assignment Groups, CMDB fundamentals

BMC Helix., healthcare / government environments, Business Continuity Management System (ISO 22301), Servicenow, IT Service Management Program Manager, ISO/IEC 20000-1:2018, Jira Service Management, ITIL 4 framework, ISO/IEC 27001, ISO 22301

google sheets , Successfactors, Excel, HRIS platforms, ServiceNow or equivalent case management ticketing tools

google suite , Servicenow, Microsoft Office, Workday, GDPR Compliance

data reconciliation , Servicenow, Ms Excel, Sap Successfactors, Ticketing Tools, Power Bi, Power Query, Employee Central, Offboarding, Vlookup, Performance, XLOOKUP, Reporting Skills, Freshservice, System Validation, Onboarding, HR data entry, Pivot Tables, Compensation, mass data uploads, Data Validation, Goals

Javascript, Itil Processes, Angular Js, Servicenow, Itsm, ITOM, Virtual Agent, Platform Analytics, SOAP APIs, Agent Workspace, Service Portal widget scripting, Event Management, UI Builder, Case Management, Workplace Service Delivery, HRSD, Cmms, Accounts Payable

Incident Management, Servicenow, Problem Management, Release Management, ITIL Incident Management practices

Servicenow, Workday, Microsoft Office Suite

Servicenow, Workday, Automation, Operational Excellence, Payroll partner management, Payroll reporting tools, Root Cause Analysis, Data Analysis, Advanced Microsoft Excel, Process improvement, SLA monitoring, Vendor Management, Issue resolution, Gross-to-Net review, Payroll calendar management, Payroll reconciliation, Payroll controls, Statutory compliance, Payroll input validation, Payroll reporting, Payroll operations, Continuous Improvement