Total Years of Experience: 7 to 12 years (with 5+ years in Smartsheet Functional consulting preferred)

Work Location : Bangalore only

Role Summary

We are seeking a Smartsheet Business Use Case & Functional Consultant who excels at translating business needs into Smartsheet-based solutions. This role focuses on use-case identification, process mapping, functional design, user experience, adoption, and benefits realization. You will guide stakeholders on best practices and build functional solutions that drive measurable operational efficiency.

Key Responsibilities

Use Case Discovery & Consulting

Lead discovery workshops to identify and prioritize high-value Smartsheet use cases:

PMO, program management, intake/request management, CAPA, audit tracking, content ops, campaign tracking, vendor management, risk/issue management, etc.

Conduct process mapping and translate business workflows into Smartsheet solution designs.
Build business cases and ROI narratives: time saved, error reduction, visibility improvements.

Functional Design & Solution Build

Create functional designs:

sheet structures, forms, approval workflows, reports, dashboards, user roles and permissions

Configure:

Forms for intake
Conditional logic and process flows
Reports and cross-sheet views
Dashboards (exec + operational)
WorkApps (preferred) for role-based experience

Adoption & Change Management

Drive adoption strategies:

user segmentation (exec/power/standard)
training plans, playbooks, office hours
communication packs and quick reference guides

Define governance and operating model with business owners:

ownership, ongoing updates, hygiene routines, escalation paths

Partner with SMEs to ensure processes are audit-friendly and scalable.

Stakeholder Management

Work with senior business leaders to align solutions to KPIs and business priorities.
Act as the functional SME bridging business teams and technical delivery.
Translate functional requirements into technical backlog/user stories (if a technical team builds integrations).

Benefits Realization

Track outcomes post go-live:

adoption, cycle time reduction, throughput improvement, SLA adherence

Maintain roadmap for enhancements and continuous improvement.

Required Skills & Qualifications

7–12 years overall experience in business process consulting / PMO / workflow solutions.
Strong hands-on knowledge of Smartsheet functional capabilities (sheets, reports, dashboards, forms, automation).
Strong requirement gathering, process mapping, and stakeholder facilitation skills.
Experience designing solutions for:

project/program management, operations, service delivery, content ops, governance tracking

Excellent communication, storytelling, and change management capabilities.

Preferred / Good To Have

Experience in enterprise rollout / centre of excellence (CoE) models.
Familiarity with Smartsheet premium apps (Control Centre, Dynamic View, WorkApps) - functional perspective.
Experience in regulated/validated domains (Life Sciences/Pharma) - preferred.
Exposure to Agile, Lean, Six Sigma, or BPM.

Smartsheet Functional Consultant