CXCRM Moment

Greeting from Cognizant

Experience: - 5.5 Years to 12 Years

Level of Hire: - SA & M

Work Location: - Hyderabad, Bangalore, Chennai, Pune, Kolkata, Noida, Gurgaon, Mumbai

Job Description: -

Position Summary

We are seeking an experienced AWS Connect Developer with strong expertise in React.js along with hands-on experience in building AWS-based conversational AI solutions. The ideal candidate will work across UI development, AWS chatbot services (Lex, Bedrock), Amazon Connect, backend integrations (Python, Lambda, DynamoDB), and Salesforce CRM connectivity.

Key Responsibilities

Develop and maintain responsive UI applications using React.js, JavaScript/TypeScript, HTML5, and CSS3.
Build and integrate AWS conversational AI solutions including Amazon Lex, Amazon Bedrock, Amazon Q Connect, Amazon QIC.
Develop serverless backend components using AWS Lambda, API Gateway, and Python.
Design and optimize NoSQL data models using Amazon DynamoDB.
Integrate AWS chatbot and contact center solutions with Salesforce Service Cloud via APIs.
Collaborate with cross-functional teams including UX, QA, and Product.
Ensure solution quality, scalability, and security aligned with AWS best practices.
Support deployments through CI/CD pipelines and version control (Git).

Required Technical Skills

Strong proficiency in React.js, JavaScript/TypeScript, and front-end development.
Experience working with AWS services, including:

Amazon Lex (chat/voice bots)
Amazon Bedrock (generative AI/LLMs)
Amazon Connect / Amazon Q Connect
Amazon QIC
AWS Lambda
API Gateway
DynamoDB

Experience coding backend functionalities in Python.
Strong understanding of REST APIs and microservice integration.
Experience integrating applications with Salesforce APIs (REST/SOAP).
Understanding of cloud security, IAM policies, and AWS standards.

Preferred Skills (Good To Have)

Knowledge of Node.js, Redux, or Next.js.
Experience with serverless architecture design patterns.
Familiarity with prompt engineering or LLM tuning (Bedrock).
Exposure to contact center automation workflows.
Understanding of CI/CD tools (AWS CodePipeline, GitHub Actions).
Basic familiarity with UX design tools (Figma, Adobe XD).

Amazon Connect Senior Developer