Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Cassandra DataStax

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The engineer collaborates with different teams to maintain system stability and performance, contributing to the overall reliability of business processes through diligent problem-solving and continuous system oversight.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
Document troubleshooting steps and solutions to build a knowledge base for future reference.
Assist in the continuous improvement of support processes and tools to enhance service delivery.
Provide guidance and support to junior team members to foster skill development and knowledge sharing.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Cassandra DataStax.
Strong understanding of distributed database architecture and data replication strategies.
Experience with performance tuning and optimization of database systems.
Ability to analyze logs and system metrics to diagnose and resolve complex issues.
Familiarity with backup, recovery, and disaster recovery procedures in database environments.
Knowledge of scripting languages to automate routine tasks and support activities.

Additional Information:

The candidate should have minimum 3 years of experience in Cassandra DataStax.
This position is based at our Bengaluru office.
A 15 years full time education is required.

, 15 years full time education